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tracelena
1 Nickel

Technical Support---Wait or SELL?

I purchase an Inspiron 3521 in January of 2014.  In Sept I contacted Live Help.  Nothing was being 'flagged' in Dell, Windows, or McAfee scans or updates and asked if anything was being overlooked.  any adjustments I should make etc?  I'd just recently started gaming and noticed a lag.

That day. . my system was restored to Factory Settings, Dell didn't recognize me as a customer or owner, and my ONLY chance of recovery was 258.11 for Consierge Service.

It took them 15 minutes to 'reclaim' system and another 2 days for 8.1 to be reinstalled.  After many days on the phone i quit calling and waited for windows to repair itself?

Here I am, 2 months later. . many hours wasted on-line or on hold or Both, and unit STILL not running as it was BEFORE I MADE FIRST CALL.   So, HOW LONG does it TAKE to recover from that first Dell Support contact?

FOR SALE   Dell INspiron 15. . . ISO: HP, Lexmark or Samsung?

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5 Replies
tracelena
1 Nickel

RE: Technical Support---Wait or SELL?

Since this started--I've been told and have found that the 3521 NOT for GAMING.   THIS ALL Could have been avoided, if that would've been  known or explained at onset BY the DELL REP. 

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8 Xenon

RE: Technical Support---Wait or SELL?

One look at the price tells all.  $1,000 gets you a decent multimedia system capable of some gaming at moderate levels.  For any kind of serious gaming, it's $1,500 and up for a system - somewhere around triple-quadruple the cost of the low end 3521 system.

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tracelena
1 Nickel

RE: Technical Support---Wait or SELL?

YES  and thank you for 'ranges'.   Still wondering why Dell crashed my system. charged $258 to restore, in order to Establish that.    Pretty sure you AREN'T the only one with this NEW data.   Support should be just THAT. . . not RAPE.   I was 'forced' to invest $$ in a unit that wasn't ever in ERROR.   Tech that day SHOuLD have referred me over to SALES dept?     That won't b happening now . . 

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tracelena
1 Nickel

RE: Technical Support---Wait or SELL?

Was wondering if this was common with their support?   I TRULY cannot believe so.  Are they undergoing  changes?   thought DELL reliable name?

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tracelena
1 Nickel

RE: Technical Support---Wait or SELL?

UPON FURTHER AND DEEPER DIGGING . . .FOUND MANY POSTS ON MANY SITES WARNING OF THIS PROBLEM WITH UNIT. . . .. AND SAME EXPERIENCE WITH SUPPORT.

UNIT DOESN'T WORK, THEY CHARGE YOU 258 USD TO MESS IT UP FURTHER!

DELL IS NOTHING BUT A MONEY PIT!

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