mangopango
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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I had the same issue so I ended up installing Oracle Virtual box and setting up a windows 10 pc image with 200% display size and now I can run my java apps.  I know it's not using my great display with the xps 13 but I'm happy with this workaround as I don't like java apps really and happy to put them on the lesser res virtual desktop.

RICO GOLDSTAR
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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You may also have to change the resolution on your graphics card because NVIDIA has also been causing me problems.

Update, also check the display resolution options in your INTEL graphics driver, make sure they match, do not conflic,t with the resolution settings on your Dell Laptop. THEN, you will most likely have to restart your Laptop to see any of the affected changes to your screen display. Lowering the resolution will make many newer/updated apps and programs look out of  whack, BUT your older programs designed for windowx 7-8, and less than 4k resolution, should appear normal.

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vinayak648o
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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Sir,

This is not a permanent solution

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Highlighted
hwguy
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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I was contemplating a MacBook vs the XPS13.  This issue has become really frustrating and now I'm thinking I should've went for the Mac.

gdp9
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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i have both XPS13 and MacBookAir. i felt apple is the best and it has the best track pad.

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jongrose
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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I think I might have found a partial solution, or at least a place to start looking. I know this is not a Windows 10 issue, though, because I have a separate Windows 10 Dell Desktop and I do not have this problem on this one. I assume it must be the graphics cards. I updated the drivers for the Intel onboard video card drivers and that didn't seem to fix the issue either, but I'll do the auto update and try it again.

However, I found this article that seemed to adjust some of the settings, like increasing the font size and etc.

www.windowscentral.com/how-make-text-apps-bigger-windows-10

I don't know if this will fix everyone's problem, but it might be a good place to start experimenting.  From what I'm reading, it sounds like the XPS 13 has some models with Nvidia cards and some with Intel cards.  But we're all having the same problem.  Has anyone tried calling Dell tech support or any other communication or contact with them to see if the problem can be fixed?  I can't find where the service tag is located on my laptop (Dell used to attach a sticker to all their computers with the service tag and product ID - I don't know why they quit doing it.  You can also contact Dell on Twitter 24/7 through @DellCares https://twitter.com/DellCares

But, if you're in the US, go here (If you're not in the US just Google "dell support drivers" (without the quotes): http://www.dell.com/support/home/US/en/04/Products/laptop?app=drivers

(The forum likes to automatically parse links, but the above link is just to the Dell drivers for the XPS laptop)

and click detect product it will download a file to find your service tag for you.  Then click the "Detect Drivers" button and have it check if you have any new drivers you need to install.  If you aren't familiar with computers that well, then SKIP the BIOS update, since if you do something wrong during that process, it can "brick" your computer making it inoperable.  If you want to update BIOS but aren't computer savvy, call Dell Tech Support on the phone and have them walk you through it.  But, download everything else, temporarily disable your antivirus software, Windows Defender, and the Microsoft Firewall, then install the updates.

To turn off Windows Firewall, right click on the Start button (or the Windows button or whatever they're calling it these days. The button on the bottom left corner of your screen) and go to Windows Firewall. Click "Turn Windows Firewall on or off".  Then just turn both of them to off and hit ok.  I searched Google for how to turn off Windows Defender temporarily but couldn't find anything.  I have my Windows Defender turned off by a separate piece of software I downloaded called O&O ShutUp which you can download from here: https://www.oo-software.com/en/shutup10

This software is not for novices, but if you know what you're doing it can be very useful in turning off a lot of annoying features in Windows 10 like Cortana and other junk you don't use or don't need.  But for the purposes of just turning off Windows Defender, all you have to do, is download the file, run it, and look for where it says "Windows Defender and Microsoft Spynet" and click the button that says "Windows Defender disabled" and it should turn green.  It will prompt you to create a system restore point, so click YES to that incase anything goes wrong, you can always restore back to the prior time before you changed the settings.  Then just close O&O ShutUp and restart your computer.  If someone knows a better way to turn off Windows Defender temporarily, please feel free to post it.  Once you've restarted, temporarily disable your anti-virus.  Because everyone will probably be using a different anti-virus, you'll have to consult with them as to how to do this.  On mine, I just right click on the icon on the bottom right hand corner of my screen for it, and choose to pause the protection until I restart.

The reason you want to do all this is because Windows Defender, Firewall, and anti-virus software can often cause install of software to not work correctly.  Then you want to go back to the link above to download and install your drivers.  It will probably prompt you to detect the system again, but it might have saved your service tag, then you can go ahead and click Detect Drivers.  Download and install everything it prompts you to (and the BIOS update if you're feeling courageous), you might have to restart several times when installing the drivers.  After that is down, turn Windows Firewall back on and Windows Defender back on - just use the reverse directions I mentioned above.  Probably the most important drivers are for your Video Card, but with this problem, who knows.

If it's still not working properly after updating the device drivers, I would contact Dell either through phone, or their chat service, or Twitter and see if they can help there.

(It seems I can't type below the image)

Sorry if my instructions are a little jumbled, but this forum software is a bit weird.  But, I hope that helps.  If nothing else, your drivers will be up to date.  If this works for anyone, please let me know or if anyone gets in touch with Dell Support and finds a fix, let us know on here as well.


They suggestion going under Appearance & Personalization and Display and then adjusting the settings here: 

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SSudhir
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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A quick update: for some reason, the new Windows 10 Anniversary Update (August 2016) and the Dell Graphics Card Driver update seems to have fixed this resolution issue. I am not able to use older programs show up fine, install some programs which did not install before due to resolution issues (the installation stopped midway citing screen resolution as a reason) etc.

I honestly don't know if the Windows 10 August 2016 / Dell Graphics Card driver update has anything to do with this but I can't think of anything else.

For those having similar issues I would recommend checking now with the latest Windows 10 update and the latest graphics drivers from Dell and see if it fixes the problem. Good luck.

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RICO GOLDSTAR
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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FIXED, yes, it is fixed! (mostly) [<:o)] 

Download the latest driver and BIOS updates from DELL and windows. Resolution on the screen may change to a lower grade, BUT most, (not all) older programs WILL work and be displayed where they can be read. 

ALSO, the issue with the picture NOT displaying VIA a HDMI cable to your LED HDTV, yeah, that is fixed too. 

Suggestion: Get  QUALITY high speed HDMI cables. I bought two different kinds from two different companies, but they are both HDMI cables meant for high speed/high quality video and audio, they are the latest HDMI cable on the market, and they work.   

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mkradams
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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What is of serious issue here is, Dell does not Care! I have had this same problem since purchasing my Dell XPS 13 256SSD 16Gb RAM in early 2016....both screen and using Java. I have sought Dell Support help re this matter and Support staff repeatedly stated there was no issue, indeed treated me with indifference. I specifically purchased this laptop to enhance my online share trading capability, which platform uses the widely utilised IRESS Java based interface. Now, after considerable angst and wasted time trying to address the matter, it would appear Dell Support has been aware of the issue and how to fix it from the start? One would thus be forgiven for thinking, Dell Support has shown considerable lack of professional conduct, indeed the question has to be raised as to whether Dell Support has deliberately set about to deceived its client base? I wonder just how many future Dell sales have been lost because of the Head of Dell Support's lack of professional care to Dell's client base? I certainly feel that Dell Support has not shown reasonable care in supporting its client base!

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mkradams
1 Copper

RE: Terrible resolution issues on Dell XPS 13 2015 QHD model

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What is of serious issue here is, Dell does not Care! I have had this same problem since purchasing my Dell XPS 13 256SSD 16Gb RAM in early 2016....both screen and using Java. I have sought Dell Support help re this matter and Support staff repeatedly stated there was no issue, indeed treated me with indifference. I specifically purchased this laptop to enhance my online share trading capability, which platform uses the widely utilised IRESS Java based interface. Now, after considerable angst and wasted time trying to address the matter, it would appear Dell Support has been aware of the issue and how to fix it from the start? One would thus be forgiven for thinking, Dell Support has shown considerable lack of professional conduct, indeed the question has to be raised as to whether Dell Support has deliberately set about to deceived its client base? I wonder just how many future Dell sales have been lost because of the Head of Dell Support's lack of professional care to Dell's client base? I certainly feel that Dell Support has not shown reasonable care in supporting its client base!

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