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October 3rd, 2017 14:00

There is no match for that Service Tag or product ID - Dell XPS 13 9365

Hello all.

I have some issues trying to boot my almost new Dell XPS 13 9365, and it's not possible. I've started looking at the possible solutions on Dell's website, but I'm not able to find any information about my exact laptop - when I'm trying to submit my Service Tag, I receive an error "There is no match for that Service Tag or product ID."

Laptop has been bought on 9/20/2017 in Best Buy, Las Vegas NV. Unfortunately, I'm now outside of the US and I'm not able to solve this issue locally.

4 Operator

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6.4K Posts

October 3rd, 2017 16:00

Please click on the link below, hopefully it will be a help as well.

Support for XPS 13 9365 2-in-1 | Support topics & articles ...

4 Operator

 • 

6.4K Posts

October 3rd, 2017 16:00

:emotion-2:

Please register your computer onto the link below.

Welcome to Dell Product Registration - Online Register

4 Operator

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3.4K Posts

October 4th, 2017 09:00

Thank you for your message.  We will be glad to assist you on this.


Please click on my Dell username & send a private message with the service tag, registered name & email address.

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