I've had my laptop for 3 weeks and my touch screen has stopped working. I've read all posts I can find on this and reset my computer to factory out of the box.
Having read the posts I tried the Windows hot fix for the issue and it said it didn't apply. I'm going crazy and ready to give up on this and return my laptop. I would really like to fix this and move on. I noticed in the Human Interface drives I have multiple drivers that are the same and I do not see a driver for the touch screen.
I'm assuming windows 10 is on your computer....? Dell model number ? Example: Dell Inspiron 3543
I'd suggest you run troubleshooting tools on the computer. Please type Troubleshooting Control Panel onto [Cortana] search box, click View All, and then "Windows Update". You can click on "Hardware & Devices", and System Maintenance as well.
I have done all these things and it's still not working. You are right Windows 10 on an Inspiron 15 7000 series laptop. What is the driver name, so I can check to see if the driver is even there.
When I ran the diagnostic it failed because the touch screen is not working.. I'm now on Microsoft site trying to see what they have.