TLinTX
1 Nickel

Touch screen gone and Dell support tool not working :(

I bought this Inspiron 15-7579 in March - 3-4 months ago. Smiley Sad Already the touch screen isn't working. I had Geek squad log in remotely to try and fix it and they were unable to repair it. It appears that it never had one! This happened about a month ago after a Dell update.

Also, I am unable to use the Dell Support tool! It says that is "Unauthorized to use on this system" So I uninstalled it and reinstalled a fresh version. And now I get "Error 1603 Fatal Error during installation"

I am very unhappy with this laptop.

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4 Replies
LSUFAN51
5 Rhenium

RE: Touch screen gone and Dell support tool not working :(

I'm assuming windows 10 is on the system.....

I'd suggest you update the System Setup(BIOS). Please click on link below to safety install latest BIOS version.

Update System Setup (BIOS) for a Dell Computer ... - YouTube

After installing latest BIOS version and touch screen still isn't fix, I suggest installing Chipset drivers and Firmware, and Video in correct (Installation) order

How to reinstall drivers in the correct order | Dell US

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TLinTX
1 Nickel

RE: Touch screen gone and Dell support tool not working :(

I tried to do that already. And that is one thing that GeekSquad tried.

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TLinTX
1 Nickel

RE: Touch screen gone and Dell support tool not working :(

I will try the chipset...Thank you

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LSUFAN51
5 Rhenium

RE: Touch screen gone and Dell support tool not working :(

Please make sure you install the Firmware:

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