Balasubramani
1 Copper

Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Hello everybody,

I have gone through all the post posted by community members. I too had a problem with my trackpad where right click doesn't work after Windows 8.1 update but after reinstalling cypress trackpad drivers, it works fine for me.

But the problem now is that, my touch screen does not work properly. I calibrated it several times and also done various restarts but it does not work. If I touch the screen, it displays various cross lines and could not control my display. I have been facing this only after Windows 8.1 update. It is not at all working at al after this update.

Anyone please help me as soon as possible. Its Windows 8.1 bug or my hardware problem?

Answers will be highly appreciated.

Thank you.

Balasubramani M.

Microsoft Student Partner | Chennai.

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1 Solution

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odysseyzn
1 Copper

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Best solution I found and works everytime - Go to device manager - Click Human interface devices - Click first usb input devices properties - power management - unclick allow the computer....

Reboot - Works like a charm.

14 Replies

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Hi Balasubramani,

I would request you to update the bios and chipset drivers. Please follow this link.

http://dell.to/19zbTzI

Punch in the service tag and download the required drivers.

The service tag can be accessed by flipping over the system badge. Use a scribe or a flat-head screw driver to achieve this. 

 

Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Balasubramani
1 Copper

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Hi Shrikanth,

First of all I would like to thank you for respondint to the thread. I tried with all the driver updates but no use.

In filter section, BIOS does not contain any drivers to update for Windows 8.1. What shall I do now?

Thank you.

Balasubramani M

Microsoft Student Partner | Chennai.

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Balasubramani
1 Copper

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Finally I got solution for this. If anyone found this problem, follow these steps.

1) Press Windows key and type 'Control Panel'

2) In search, type 'Calibrate' and select 'Calibrate the screen for pen or touch input' under 'Tablet PC Settings'

3) Select 'Reset' under Display options and select 'yes'.

 

Thank you.

Balasubramani M

Microsoft Student Partner | Chennai.

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Hi Balasubramani,

Good to know that the issue was resolved. I appreciate your findings. In case of any issues please reply to the thread.

Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Annie70
4 Germanium

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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I tried to do this however Calibrate is greyed out. 

Forum Member Since 2001

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jjotc23
1 Copper

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Thanks.  It does work for me.:emotion-1:

JJ

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odysseyzn
1 Copper

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

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Reset is greyed out?

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odysseyzn
1 Copper

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

Jump to solution

Best solution I found and works everytime - Go to device manager - Click Human interface devices - Click first usb input devices properties - power management - unclick allow the computer....

Reboot - Works like a charm.

Toad13
1 Copper

RE: Touch screen is not working properly after Windows 8.1 update in XPS 12.

Jump to solution

Best solution I found and works everytime - Go to device manager - Click Human interface devices - Click first usb input devices properties - power management - unclick allow the computer....

Reboot - Works like a charm.

I tried it after struggling and it works great. Thanks..