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smallcpa

18 Posts

44882

August 24th, 2013 11:00

Touchpad dead

Hi

I have an Inspiron 15z (5523) running W8, only a few months old. Today when I woke it up the cursor was frozen. On doing a restart, the cursor had disappeared completely and I can't get it to reappear. I thought the hotkey would bring it back but Fn+F3 has no effect at all. I've been in to the device manager and switched the touchpad off and on, tried several reboots, nothing seems to work.


Can anyone help, please?

smallcpa

18 Posts

August 27th, 2013 13:00

Eventually Dell support emailed me a link to download and reinstall the drivers, which I couldn't find on the website.


Restarted and the touchpad is working now.


Phew!

wayne1953

1 Message

August 24th, 2013 12:00

Had the same problem occur when I was try to disable the tapping function on the touch pad (which I cannot seem to be able to do, nothing seems to work). I had to use a USB mouse and do a system restore to get back the touch pad mouse.

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

August 24th, 2013 20:00

Hi smallcpa,

I would suggest you to uninstall the touchpad on the system again. Please follow the steps mentioned below to uninstall the touchpad.

  1. Press Windows Key on the keyboard and Start typing devmgmt.msc and then press enter.
  2. Select the touchpad device under Mice and other pointing devices and right click on it
  3. Now select properties.
  4. In the properties window, under Driver tab, click on Uninstall button.
  5. Check “Delete the driver software for this device.”
  6. You want to delete the driver click OK.
  7. After the uninstall finishes restart the system. Then reinstall the touchpad on the system for issue resolution. Then download the Touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.

http://dell.to/ZaQuel

Note: You may have to use external mouse on the system to perform the above steps.

Please let me know if this helps.

smallcpa

18 Posts

August 25th, 2013 02:00

Hi

Thanks for that. I started the steps but there is a problem: when I get to step 4. there is no Driver tab in the properties box that opens...

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

August 26th, 2013 22:00

Hi smallcpa,

If you are not able to find the uninstall option on the drivers tab. You can select the touchpad device under Mice and other pointing devices and right click on it. Click on uninstall and follow the further steps for uninstalling the touchpad.

C4w3

9 Posts

October 20th, 2013 17:00

Can you or a Dell affiliate please share the link?

smallcpa

18 Posts

October 22nd, 2013 11:00

I was sent the following links

Please download Touchpad drivers and BIOS:

http://tinyurl.com/mbjvf6x

http://tinyurl.com/m6fs4ef

I only downloaded and re-installed the touchpad drivers.

Have to say that it has happened a couple more times since, which is frankly unacceptable...

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