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Iluha
1 Copper

Touchpad driver problem after windows update (N5110, Win7)

Hello,

I have Dell Inspiron N5110 with Windows 7 Ultimate (x64).

After first installation win7 two years ago I hadn't any problems with dell drivers. I installed touchpad driver (R305170) correctly and switched off the touchpad. This my goal - I want to switch off touchpad permanently.

After update windows 7 a month ago (some critical update and hotfixes) I got a problem. Touchpad driver became uninstalled. There were no information about my touchpad in the system (no tabs in "control panel - mouses", no touchpad devices in the device manager, no system tray icon, touchpad software didn't launch) All others dell software are correctly working. I tryed to reinstall touchpad driver (Alps pointing device driver R305170), but it was an issue, that installation has failed. After that I tryed to remove all mouse devices from my system and install this driver - no effect. I downloaded another version of touchpad driver from Dell website and tryed to install it. Failed, I got an issue with fail log:

  [08/28/14 16:06:39]    Update Package Execution Started
[08/28/14 16:06:39]    Original command line: "C:\download\Input_Driver_4XKP7_WN_7.1208.101.125_A11.EXE"
[08/28/14 16:06:39]    DUP Framework EXE Version: 3.0.92.1
[08/28/14 16:06:39]    DUP Release: 4XKP7X00-00
[08/28/14 16:06:39]    Intializing framework...
[08/28/14 16:06:40]     <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[08/28/14 16:06:48]    User Command: attended
[08/28/14 16:06:48]    DUP Capabilities Value: 8388607 (0x7FFFFF)
[08/28/14 16:06:48]    DUP Vendor Software Version: 7.1208.101.125
[08/28/14 16:06:48]    Local System/Model Compatible with this Package? Yes
[08/28/14 16:06:48]    Local System OS Version: 6.1.1.0
[08/28/14 16:06:48]    OS Compatible with this Package? Yes
[08/28/14 16:06:48]    Local System OS Language: RU
[08/28/14 16:06:48]    Language Compatible with this Package? Unknown
[08/28/14 16:06:49]    Identified Behavior : attended
[08/28/14 16:06:49]    Temporary payload log file name: C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUPEAF.tmp
[08/28/14 16:06:49]    Translated Command Line : setup.exe /v"LOGFILE=C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUPEAF.tmp"
[08/28/14 16:06:49]    Path : C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11
[08/28/14 16:06:49]    Identified Behavior : attended
[08/28/14 16:07:02]    Append Vendor Software Log: C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUPEAF.tmp
[08/28/14 16:07:02]    
--- Start of Vendor Software Log ---

[08/28/14 16:07:02]    
--- End of Vendor Software Log ---

[08/28/14 16:07:02]    Vendor Software Return Code: 4
[08/28/14 16:07:02]     <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[08/28/14 16:07:02]    Name of Exit Code: DEP_HARD_ERROR
[08/28/14 16:07:02]    Exit Code set to: 4 (0x4)
[08/28/14 16:07:02]    Result: FAILURE
[08/28/14 16:07:08]    Open file: C:\Users\Iluha\AppData\Local\Dell\UpdatePackage\Log\Input_Driver_4XKP7_WN_7.1208.101.125_A11.txt
[08/28/14 16:08:43]    Name of Exit Code: DEP_HARD_ERROR
[08/28/14 16:08:43]    Execution terminated at date-time 08/28/14 16:08:43
[08/28/14 16:08:43]    ######

਍਍[08/28/14 16:15:33]    Update Package Execution Started
[08/28/14 16:15:33]    Original command line: "D:\distr\DISTR\_DRIVERS\DELL_5110\Дополнительно\Drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11.EXE"
[08/28/14 16:15:33]    DUP Framework EXE Version: 3.0.92.1
[08/28/14 16:15:33]    DUP Release: 4XKP7X00-00
[08/28/14 16:15:33]    Intializing framework...
[08/28/14 16:15:37]     <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[08/28/14 16:15:39]    User Command: attended
[08/28/14 16:15:39]    DUP Capabilities Value: 8388607 (0x7FFFFF)
[08/28/14 16:15:39]    DUP Vendor Software Version: 7.1208.101.125
[08/28/14 16:15:39]    Local System/Model Compatible with this Package? Yes
[08/28/14 16:15:39]    Local System OS Version: 6.1.1.0
[08/28/14 16:15:39]    OS Compatible with this Package? Yes
[08/28/14 16:15:39]    Local System OS Language: RU
[08/28/14 16:15:39]    Language Compatible with this Package? Unknown
[08/28/14 16:15:46]    Identified Behavior : attended
[08/28/14 16:15:46]    Temporary payload log file name: C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUPC5CE.tmp
[08/28/14 16:15:46]    Translated Command Line : setup.exe /v"LOGFILE=C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUPC5CE.tmp"
[08/28/14 16:15:46]    Path : C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11
[08/28/14 16:15:46]    Identified Behavior : attended
[08/28/14 16:15:52]    Append Vendor Software Log: C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUPC5CE.tmp
[08/28/14 16:15:52]    
--- Start of Vendor Software Log ---

[08/28/14 16:15:52]    
--- End of Vendor Software Log ---

[08/28/14 16:15:52]    Vendor Software Return Code: 4
[08/28/14 16:15:52]     <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[08/28/14 16:15:52]    Name of Exit Code: DEP_HARD_ERROR
[08/28/14 16:15:52]    Exit Code set to: 4 (0x4)
[08/28/14 16:15:52]    Result: FAILURE
[08/28/14 16:15:57]    Name of Exit Code: DEP_HARD_ERROR
[08/28/14 16:15:57]    Execution terminated at date-time 08/28/14 16:15:57
[08/28/14 16:15:57]    ######

਍਍[08/29/14 09:15:59]    Update Package Execution Started
[08/29/14 09:15:59]    Original command line: "D:\distr\DISTR\_DRIVERS\DELL_5110\Дополнительно\Drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11.EXE"
[08/29/14 09:15:59]    DUP Framework EXE Version: 3.0.92.1
[08/29/14 09:15:59]    DUP Release: 4XKP7X00-00
[08/29/14 09:15:59]    Intializing framework...
[08/29/14 09:15:59]     <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[08/29/14 09:25:03]    User Command: attended
[08/29/14 09:25:03]    DUP Capabilities Value: 8388607 (0x7FFFFF)
[08/29/14 09:25:03]    DUP Vendor Software Version: 7.1208.101.125
[08/29/14 09:25:03]    Local System/Model Compatible with this Package? Yes
[08/29/14 09:25:03]    Local System OS Version: 6.1.1.0
[08/29/14 09:25:03]    OS Compatible with this Package? Yes
[08/29/14 09:25:03]    Local System OS Language: RU
[08/29/14 09:25:03]    Language Compatible with this Package? Unknown
[08/29/14 09:25:11]    Identified Behavior : attended
[08/29/14 09:25:11]    Temporary payload log file name: C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUP39E7.tmp
[08/29/14 09:25:11]    Translated Command Line : setup.exe /v"LOGFILE=C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUP39E7.tmp"
[08/29/14 09:25:11]    Path : C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11
[08/29/14 09:25:11]    Identified Behavior : attended
[08/29/14 09:25:23]    Append Vendor Software Log: C:\Users\Iluha\AppData\Local\dell\drivers\Input_Driver_4XKP7_WN_7.1208.101.125_A11\DUP39E7.tmp
[08/29/14 09:25:23]    
--- Start of Vendor Software Log ---

[08/29/14 09:25:23]    
--- End of Vendor Software Log ---

[08/29/14 09:25:23]    Vendor Software Return Code: 4
[08/29/14 09:25:24]     <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[08/29/14 09:25:24]    Name of Exit Code: DEP_HARD_ERROR
[08/29/14 09:25:24]    Exit Code set to: 4 (0x4)
[08/29/14 09:25:24]    Result: FAILURE
[08/29/14 09:25:29]    Open file: C:\Users\Iluha\AppData\Local\Dell\UpdatePackage\Log\Input_Driver_4XKP7_WN_7.1208.101.125_A11.txt

I can see an error

[08/29/14 09:25:24]    Name of Exit Code: DEP_HARD_ERROR

But I don't know what it means.

Have anybody any ideas about that? Maybe I can use another way to switch my touchpad off?

Thanks.

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