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November 28th, 2016 14:00

Touchsceen not working - cursor jumps to center of screen

Just started today - touchsceen no longer works - and the cursor, when left alone, jumps from the spot I had it in to the center of the screen near the top. The problem persists in Safe Mode.

Here's what I have tried:

  • restarted
  • virus scan both in regular and safe mode
  • uninstalled all human interactive device drivers and restarted
  • uninstalled usb root hub drivers and restarted
  • system restore to three days ago when all was fine

No good yet - any suggestions?

4 Operator

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6.4K Posts

November 29th, 2016 06:00

:emotion-2:

EDIT / How Do I Calibrate My Touchscreen

4 Operator

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6.4K Posts

November 29th, 2016 06:00

Thanks again.....:emotion-2:

4 Operator

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6.4K Posts

November 29th, 2016 06:00

Glad your touchscreen is fix now. Thanks for the quick update.

November 29th, 2016 06:00

Its a Precision M3800. And for some reason it just started working again out of the blue. No restart, just sat for a couple hours and started working again. Guess its time to manually run a full recovery on the old external.

November 29th, 2016 06:00

Thanks for the idea about power management. I will check my settings for sure.

4 Operator

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6.4K Posts

November 29th, 2016 06:00

Please click on link below, hopefully it will be of help:

Touch screen may have intermittent issues or stop working due to power management settings:

www.dell.com/.../en

4 Operator

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6.4K Posts

November 29th, 2016 06:00

:emotion-2:

Please list your Dell model number and version of windows. Example Dell Inspiron 3543, windows 10

In the meantime, I'd suggest you calibrate the touchscreen. Please follow steps in link below:

www.dell.com/.../EN

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