Highlighted
tianeca
1 Copper

Transfer nationality from my notebook buyed on USA - Inspiron 15z 5523 Ultrabook not turning on - no response

Hi everybody,

I buy from my notebook on USA/Orlando and now they do not working. I call to DELL support in Brasil and they told me to "change the nationality" of my machine. The most amazing is this process have a time to run of 10 days. Just to change a status on some system 10 days.
After those 10 days I can open a support assistance for Dell Brasil.. then the famous global support and the best service established, for me really don't work fine.
I need wait 10 days without my notebook to start and wait a few days more to solve my problem.

Really disappointed!!!!!

0 Kudos
1 Reply
8 Krypton

RE: Transfer nationality from my notebook buyed on USA - Inspiron 15z 5523 Ultrabook not turning on - no response

The other issue you'll face is with the warranty - unless it was purchased with an upgraded onsite warranty, the warranty cannot be transferred internationally (the basic 12 month return to depot warranty doesn't transfer).

0 Kudos