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mstrlucky74
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Trying to get the laptop to work with the (3) external monitors

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Got my Dell Precision 5510 and this dock(below) . The dock is connected via a USB(from dock) to a thunderbolt on the laptop side. I have three external monitors hooked up( 1 HDMI, 1 DP and 1 mini DP). I would love to be able to open the laptop and have it work while the other 3 stay on but the laptop turns on and only two of the monitors stay on when I open the lid. Seems I can only run (3). I've tried all different configuration with no luck. Though maybe if I disconnect the HDMI from the dock and plug in directly to the laptop that would work but no. Any ideas? Thanks.

http://accessories.dell.com/sna/pro...7&acd=12309152537461010&ven1=syrmr2NJ3&ven2=e

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Moderator
Moderator

RE: Trying to get the laptop to work with the (3) external monitors

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Hi MSTRLUCKY74,

The Precision 5510 supports a maximum of 3 displays.

The TB16 dock also supports a maximum of 3 displays connected. Kindly review the article here http://dell.to/2czKdEM- See #8 under the 1st Troubleshooting Common Issues listed.

Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Moderator
Moderator

RE: Trying to get the laptop to work with the (3) external monitors

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Hi MSTRLUCKY74,

The Precision 5510 supports a maximum of 3 displays.

The TB16 dock also supports a maximum of 3 displays connected. Kindly review the article here http://dell.to/2czKdEM- See #8 under the 1st Troubleshooting Common Issues listed.

Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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mstrlucky74
1 Copper

RE: Trying to get the laptop to work with the (3) external monitors

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No way around this? Thank you

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Moderator
Moderator

RE: Trying to get the laptop to work with the (3) external monitors

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Hi MSTRLUCKY74,

This is as per design.

The response is as per what Dell has tested and documented. 

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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