UPS service won't start/no UPS tab in Power Options

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@maxd wrote:

Sorry Bill. At this point I can only throw out some ideas. If it's just a case of putting the tab back in a registry edit or creating a 'show ups tab' might solve your problem.

Have you run the "sfc /scannow" command ?

Is there a snap-in that you could re-apply ?

Have you confirmed that that model is XP-compatible, ie MS HCL ?

Do you have the most recent APC software installed ?

Are all device drivers (including hidden ones) working and enabled ?

Do you have sufficient rights ?

Have you tried with and without APC Power Chute sw installed ?

Did you see the answer to your TechArena post re COM ports ?

Have you done up-to-date virus and spyware scans ? (Something knocked out the tab.)

I have a few links to post but review the ideas I've thrown out and get back to me. Would you say you're an advanced computer user ?

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Hi Max, before reading your post I would have called myself an advanced user, but not on the level of some of your ideas! To clarify, I want the UPS tab to appear; I'm just guessing that my inability to start the UPS service is the problem. But for all I know, maybe the tab would appear otherwise, but isn't because for all I know maybe 'it' doesn't know I've got a UPS connected. I had found a link suggesting a regedit, but in the registry entry I didn't find an entry for the UPS tab to modify. I've never heard of "sfc /scannow", but I'll run it and see if it helps, thanks! I have no idea what a "snap-in" is. I just went to microsoft.com/HCL but NOTHING by APC is on that list. The APC software including Power Chute won't work with my UPS, which is why I need to use XP's UPS service. The USB Serial adaptor I'm using is working great. I made a TechArena post? My scans are current. Anyway...thanks for your attention! Bill