USB Ports not working

Hi Farzeenu,

     You'll need to provide much more information

• What model Inspiron15R
• What version of Windows?
• When the problem started?

     If you've recently re-installed Windows and your model Inspiron 15R has USB3.0 ports there may be ONE USB2.0 port that you can use before installing the drivers for your USB3.0 ports, which won't function without them.

Please find below the answers to your questions in red.

Hi Farzeenu,

     You'll need to provide much more information

• What model Inspiron15R - Inspiron 15R 5521
• What version of Windows? - Windows 8
• When the problem started? - Started 2 days ago

     If you've recently re-installed Windows and your model Inspiron 15R has USB3.0 ports there may be ONE USB2.0 port that you can use before installing the drivers for your USB3.0 ports, which won't function without them. - Have not recently installed windows

Note: The USB port near the CD/DVD drive is also USB2.0 and functions independently so you may check that with a device as well.

To download the drivers, the gave me the below three options under Chipset, which one should i choose?

I also recommend you read through the thread at the following link. It discusses similar points (but for Windows 7) The procedures will be parallel to other issues you may wish to address.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19509812.aspx

None of those. In fact I'll be asking about why the driver is not listed on the Drivers and Downloads page. 

In the meantime the following is a link to the USB3.0 driver for your 5521 Download and install as you would any other driver following the on-screen instructions

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R15DR&osCode=W764&fileId=3162052730&languageCode=EN&categoryId=CS&dgc=SM&cid=260354&lid=4800191

If this answer was helpful please remember to hit the YES button and if you need further assistance don't hesitate to contact

It gave me the below error:

[09/02/14 13:24:37]    Update Package Execution Started
[09/02/14 13:24:37]    Original command line: "C:\Users\Farzeen\Downloads\Chipset_Driver_R15DR_WN_1.0.7.248_A04.EXE"
[09/02/14 13:24:37]    DUP Framework EXE Version: 3.0.93.1
[09/02/14 13:24:37]    DUP Release: R15DRX00-00
[09/02/14 13:24:37]    Intializing framework...
[09/02/14 13:24:39]    logo.png
[09/02/14 13:24:42]    User Command: attended
[09/02/14 13:24:42]    DUP Capabilities Value: 8388607 (0x7FFFFF)
[09/02/14 13:24:42]    DUP Vendor Software Version: 1.0.7.248
[09/02/14 13:24:42]    Local System/Model Compatible with this Package? Yes
[09/02/14 13:24:42]    Local System OS Version: 6.2.0.0
[09/02/14 13:24:42]    OS Compatible with this Package? Unknown
[09/02/14 13:24:42]    Local System OS Language: Unknown
[09/02/14 13:24:42]    Language Compatible with this Package? Unknown
[09/02/14 13:24:55]    Identified Behavior : attended
[09/02/14 13:24:55]    Temporary payload log file name: C:\ProgramData\dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\DUP558.tmp
[09/02/14 13:24:55]    Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\DUP558.tmp"
[09/02/14 13:24:55]    Path : C:\ProgramData\dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04
[09/02/14 13:24:55]    Identified Behavior : attended
[09/02/14 14:14:51]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\DUP558.tmp
[09/02/14 14:14:51]    
--- Start of Vendor Software Log ---

[09/02/14 14:14:51]    Unicode payload log file detected.
[09/02/14 14:14:51]    >>> 9/02/2014 13:24:56:157
[Install Configuration]
  Installer Version: 1.4.38.0
  Compile date = Thu Apr 19 14:38:46 2012
  OS command line = "C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Setup.exe" /report "C:\ProgramData\dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\DUP558.tmp"
  Effective command line = /report "C:\ProgramData\dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\DUP558.tmp"
  Windows Version = Windows 8
  Platform = 64 bit
  Core Version = 3.0.1 (IIF2++)
  System up time = 3541 sec
  Source: C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04
[Languages]
  0401 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\ar-SA\setup.exe.mui
  0405 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\cs-CZ\setup.exe.mui
  0406 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\da-DK\setup.exe.mui
  0407 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\de-DE\setup.exe.mui
  0408 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\el-GR\setup.exe.mui
  0409 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\en-US\setup.exe.mui
  0C0A - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\es-ES\setup.exe.mui
  040B - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\fi-FI\setup.exe.mui
  040C - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\fr-FR\setup.exe.mui
  040D - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\he-IL\setup.exe.mui
  040E - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\hu-HU\setup.exe.mui
  0410 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\it-IT\setup.exe.mui
  0411 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\ja-JP\setup.exe.mui
  0412 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\ko-KR\setup.exe.mui
  0414 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\nb-NO\setup.exe.mui
  0413 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\nl-NL\setup.exe.mui
  0415 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\pl-PL\setup.exe.mui
  0416 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\pt-BR\setup.exe.mui
  0816 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\pt-PT\setup.exe.mui
  0419 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\ru-RU\setup.exe.mui
  041B - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\sk-SK\setup.exe.mui
  0424 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\sl-SI\setup.exe.mui
  041D - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\sv-SE\setup.exe.mui
  041E - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\th-TH\setup.exe.mui
  041F - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\tr-TR\setup.exe.mui
  0804 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\zh-CN\setup.exe.mui
  0404 - C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Lang\zh-TW\setup.exe.mui
  User default LangID: 0x409
  User default UI language: 0x409
  Loaded language 0409
[Checking requirements]
  Checking for admin rights
  Admin rights OK
  Checking OS
  OS check OK
[Scanning drivers]
  Scanning drivers
  Found INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\HCSwitch\x64\iusb3hcs.inf
  Found INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\HCSwitch\x86\iusb3hcs.inf
  Found INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x64\iusb3hub.inf
  Found INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x64\iusb3xhc.inf
  Found INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x86\iusb3hub.inf
  Found INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x86\iusb3xhc.inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\HCSwitch\x64\iusb3hcs.inf
*   Section Key not found in INF
    Date = 12/04/2012
    Version = 1.0.7.248
    ClassGUID = {4D36E97D-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = iusb3hcs
    PackageInfo.Sequence = 0
    Manufacturer = HCSwitch_PCIF,NTAMD64.6.1,NTAMD64.6.2
    Resolved Manufacturer = HCSwitch_PCIF.NTAMD64.6.2
    Inf supports 64 bit.
!   Error locating a device section. Skipping inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\HCSwitch\x86\iusb3hcs.inf
*   Section Key not found in INF
    Date = 12/04/2012
    Version = 1.0.7.248
    ClassGUID = {4D36E97D-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = iusb3hcs
    PackageInfo.Sequence = 0
    Manufacturer = HCSwitch_PCIF,NTx86.6.1,NTx86.6.2
    Resolved Manufacturer = HCSwitch_PCIF
!   Error locating a device section. Skipping inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x64\iusb3hub.inf
*   Section Key not found in INF
    Date = 12/04/2012
    Version = 1.0.7.248
    ClassGUID = {36FC9E60-C465-11CF-8056-444553540000}
    PackageInfo.Name = iusb3hub
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTAMD64.6.1,NTAMD64.6.2
    Resolved Manufacturer = Intel.NTAMD64.6.2
    Inf supports 64 bit.
!   Error locating a device section. Skipping inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x64\iusb3xhc.inf
*   Section Key not found in INF
    Date = 12/04/2012
    Version = 1.0.7.248
    ClassGUID = {36FC9E60-C465-11CF-8056-444553540000}
    PackageInfo.Name = iusb3xhc
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTAMD64.6.1,NTAMD64.6.2
    Resolved Manufacturer = Intel.NTAMD64.6.2
    Inf supports 64 bit.
!   Error locating a device section. Skipping inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x86\iusb3hub.inf
*   Section Key not found in INF
    Date = 12/04/2012
    Version = 1.0.7.248
    ClassGUID = {36FC9E60-C465-11CF-8056-444553540000}
    PackageInfo.Name = iusb3hub
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTx86.6.1,NTx86.6.2
    Resolved Manufacturer = Intel
!   Error locating a device section. Skipping inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x86\iusb3xhc.inf
*   Section Key not found in INF
    Date = 12/04/2012
    Version = 1.0.7.248
    ClassGUID = {36FC9E60-C465-11CF-8056-444553540000}
    PackageInfo.Name = iusb3xhc
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTx86.6.1,NTx86.6.2
    Resolved Manufacturer = Intel
!   Error locating a device section. Skipping inf
  Removed INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\HCSwitch\x86\iusb3hcs.inf
  Removed INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x86\iusb3hub.inf
  Removed INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x86\iusb3xhc.inf
    Removed INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x64\iusb3hub.inf
    Removed INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\Win7\x64\iusb3xhc.inf
  Checking platform size
  iusb3xhc INF was not found in the package
    Removed INF = C:\ProgramData\Dell\drivers\Chipset_Driver_R15DR_WN_1.0.7.248_A04\Drivers\HCSwitch\x64\iusb3hcs.inf
!   Didn't find any INF's that match active hardware
IIF will NOT initiate reboot
Exit code = 0xA005
ResultCode = 40965
<<< 9/02/2014 14:14:51:127


[09/02/14 14:14:51]    
--- End of Vendor Software Log ---

[09/02/14 14:14:51]    Vendor Software Return Code: 5
[09/02/14 14:14:53]    logo.png
[09/02/14 14:14:53]    Name of Exit Code: DEP_HARD_ERROR
[09/02/14 14:14:53]    Exit Code set to: 4 (0x4)
[09/02/14 14:14:53]    Result: FAILURE
[09/02/14 14:19:04]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Chipset_Driver_R15DR_WN_1.0.7.248_A04.txt
[09/02/14 14:19:12]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Chipset_Driver_R15DR_WN_1.0.7.248_A04.txt