Highlighted
8 Krypton

USB error 5880 shows in Dell Diagnostics, but not in Device Manager Dell Precision M6400

 

USB error 5880 shows in Dell Diagnostics, but not in  Device Manager Dell Precision M6400

Dell Precision M6400, upgraded...

 Recently Purchased a used M6400, and I have loaded it up with optional extras. x9300 quad, 1mg video card fx3800, 16gb ram, SSD primary drive and a HGST (now WD owned) 500GB 6.0 transfer rate hard drive, backlit keyboard, an a internal Webcam.

Started with an empty SSD drive installed windows 7 ultimate, completed all up grades from windows.

Next I moved to load dell drivers, installed all required and than some.

Now, I am have a problem with something in the USB drivers. In windows, devise manager shows no problems at all. But in running Dell Diagnostics I keep getting this error message. What Does This Mean?

I have been advised to remove all usb root drivers in Device Manager from the bottom up, no help. Again, removed all of the drivers in USB... No Help.

What If I installed in the wrong order? What is the solution.

SEARCH Goggle for any information, several reference's to  problems with Broadcom USH. Yes I have downloaded the control point software, latest from security in Dell drivers. Still the correct answer is alluding me. 

 
USB Composite: 5880
USB Status Test  
Error Alert Icon Cannot Run

 

 

 

 

Any Real Techies Out there

 

A Big thank you in advance.

hdpartman

"

Tested and Needs Attention: (1)

 
USB Composite: 5880
USB Status Test  
Error Alert Icon Cannot Run
Recommended Alert
The device might be misconfigured or the driver support might not be present.
0 Kudos
4 Replies
Joe93a
6 Indium

Re: USB error 5880 shows in Dell Diagnostics, but not in Device Manager Dell Precision M6400

same issue here, except on a M6500, so very similar

tried over 1.5 hours research and driver install redo's,

same details, no yellow warnings in device manager, Dell diagnostics by PC Doctor shows exact same error

ControlPoint section in device manager correctly shows the Broadcom USH w/o fingerprint reader.  Not sure what else it could be.  Perhaps the webcam?  However the diagnostics test for webcam showed working fine as a passed. 

Anyone have any ideas?

Hope you make this a good week!!!

0 Kudos
Joe93a
6 Indium

Re: USB error 5880 shows in Dell Diagnostics, but not in Device Manager Dell Precision M6400

small correction, ControlVault section of device manager, not ControlPoint

0 Kudos
8 Krypton

Re: USB error 5880 shows in Dell Diagnostics, but not in Device Manager Dell Precision M6400

I have spent 4 days attempting to solve, Control Vault set for no finger print reader.....

0 Kudos
marinogarym
1 Copper

Re: USB error 5880 shows in Dell Diagnostics, but not in Device Manager Dell Precision M6400

I am having the same problem with my M4500. The unit is operating fine, other than what Diags. is telling me. The only two possibilities I can come up with is that it refers to the Docking poer (underneath the unit) or the missing Fingerprint reader. In any event: if it works, don't fix it. Chill out.:)

0 Kudos