JNL22
1 Copper

USB port does not work

I have a XPS 13, L322x.  Windows 8.  It has 2 USB ports.  One of the ports works fine.  The second port used to work fine too, but now it will only operate some devices, such as a mouse. Other devices won't work in the second port--specifically, a flash drive or a USB modem. These devices work in the first port.  I tried diagnostics but they didn't help. Any suggestions?

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4 Replies
Moderator
Moderator

RE: USB port does not work

Hi JNL22, 

I would suggest you to reinstall the BIOS and the chipset drivers on the system to check if it fixes the issue. Please enter your service tag # on the link below, then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

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dikastro87
1 Copper

RE: USB port does not work

Hi,

I have the same issue.I tried reinstalling the BIOS but issue still not fixed. Any other idea?

Thank you

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JNL22
1 Copper

RE: USB port does not work

Thank you for replying.   I tried the link and entered my service tag, but I could not find "BIOS section" or anything that would allow me to download the BIOS. or install it. 

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Moderator
Moderator

RE: USB port does not work

Hi JNL22, 

Please update the BIOS using the link below and let me know if it fixes the issue.

http://dell.to/1dX6QQC

Please let me know if this helps.

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