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March 23rd, 2015 05:00

USB ports constantly disconnect

Hi all,


I have purchased a Dell Latitude E6440 laptop recently. My service tag is <ADMIN NOTE: Service tag removed per privacy policy>

whenever I connect a USB device either thumb derive or external hard disk it disconnects after sometime and then reconnect. The device keeps on connecting/disconnecting every 2-5 minutes or whenever I copy a large file to the device.


I have installed the latest chipset driver and the latest USB drivers from the Dell website.

I hope you can help with this problem.

Thank you in advance.

74 Posts

March 23rd, 2015 05:00

Hi,

Take a look at this thread en.community.dell.com/.../19528360

March 23rd, 2015 05:00

OK thank you for your response. However, I have taken a look at the link you have provided and it seems that they did not reach to a solution!

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