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Ultrabook 15z - USB Ports not Working

While working on the issue of not being able to create recovery disks, Dell personnel recommended that I update the BIOS from A00 to A02.  MISTAKE!  Now my usb ports are not working.  I just spent over 3 hours on the phone support line with tech support.  They did everything including a full refresh of the system and could not resolve the issue which appears to be a problem with the drivers for the USB 3.0.  We will be talking about a replacement machine in the next couple of days if they do not get this resolved.

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