powellm123
1 Copper

Unable to image Latitude E7470

Hi,

Recently one of our executives went and bought a E7470 without consent so it's not supported, but due to their ranking I'm magically working on it. So hear is the problem. We provided a imaging team with a usb with the Windows 7 ISO extracted and advised them to install Windows and load our agency specific software afterwards as we are not allowed to use our normal process since the machine isn't approved in our environment. The team returned the E7470 stating it gets stuck at "Windows" when trying to load the OS after they imaged it.

I've been troubleshooting the cause and ran into even more issues. When booting to a separate usb to install Windows 7, it cannot find the local drive or usb connected. Diskpart cannot find any disk as well. I've installed every possible driver from support.dell.com and injected them into both the boot.wim & install.wim, ran SFC /SCANNOW, did a Data wipe on the SSD's. So far the only thing we can do is boot into Safe mode. Any idea's on how we can fix this?

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24 Replies
joeantona
1 Copper

RE: Unable to image Latitude E7470

Going through the same issue two days ago.  Worked with Dell Tech Support and they were stumped as well.

USB devices are not being picked up by Windows.  The only way to get an image going is to install the OS over the existing Dell image. 

Once your OS is installed, it will have the same issue where it will not recognize any USB devices but you can navigate to the drivers folder in the C drive and install the NIC drivers then you can upload drivers this way.

I was able to create an image this way but with all the work I put through this, we decided that it is not a good laptop for us and will return them and go back to the E7450 model.

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Edw001
1 Copper

RE: Unable to image Latitude E7470

You must add the related drivers to your image - otherwise it will not detect the HDD nor the USB 3.0 chipset.

powellm123
1 Copper

RE: Unable to image Latitude E7470

Sorry the late reply. I've injected every possible driver for this model from the Dell support site, but the issue still occurs. We have a second one of the machines arriving today and we are going to compare them.

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powellm123
1 Copper

RE: Unable to image Latitude E7470

I will try this. Unfortunately it's not up to me to have them avoid the machine, which is the exact reason why we have to work on it lol. Their job titles are too high for us to say no.

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joeantona
1 Copper

RE: Unable to image Latitude E7470

I went through the same pain as you are going through now and almost got to the point of returning the 10 units we ordered. 

Here is what I ended up doing,

I created a bootableUSB flash drive first with the Windows 7 iso.

www.microsoft.com/.../windows-usb-dvd-download-tool

Then, I injected the drivers using this.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Hope that helps,

JOE

 

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powellm123
1 Copper

RE: Unable to image Latitude E7470

Hi,

I spent my day today testing this option. It helped by allowing us to see the Thumb Drive when searching for drivers in the Windows Installation menu. However it still cannot see the internal SSD. I literally tried every Storage drive from Windows 7-10 x86 & x64 each would not load and make the SSD appear for me to install Windows 7. So right now the biggest issue is not being able to locate the SSD, maybe I am installing the wrong drivers but I got it  directly from the support.dell.com & I also downloaded the Windows 7 driver pack cab. Nothing....

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joeantona
1 Copper

RE: Unable to image Latitude E7470

So you created a bootable USB as per the first link?  Then, followed the instructions in the second link?

Don't know what to tell you after this.  Worked fine for me and was able to find the SSD.  I can't imagine any other difference beside the CPU or something.

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powellm123
1 Copper

RE: Unable to image Latitude E7470

Joe,

Can you link me to the drivers you injected? Were they only the usb 3.0 drivers?

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joeantona
1 Copper

RE: Unable to image Latitude E7470

It is on the 2nd link in my reply.  It is only for the USB.  Just follow the instructions to inject it to your install source.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

What kind of SSD do you have?  I have the M.2 SATA SSD and the drivers worked for me.

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