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ejyankees
1 Copper

Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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Issue can't install recommended  latest driver for Audio Realtek  Ver 6.0.1.7737, A04

When pointing to driver location   getting generic message   >>  " Windows has determined the driver software for your device is up to date "

" Windows has determined the driver software for your device is up to date "

The only option left is to close the window and driver stays still at  showing at:

######################

Driver Provider: Microsoft

Driver Date: 10/29/2015

Driver Version: 10.0.10586.0

Digital Signer: Microsoft Windows

#############################

Please help on this greatly appreciated 

possibly due driver digital signature maybe if so what would be ways to do a work around.

Thank you

" Windows has determined the driver software for your device is up to date "

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johnptd
3 Argentium

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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Look in Device Manager under the Sound, Video, Game Controllers section for the Realtek High Definition Audio device and see what it says there as far as the driver info. This is where the real driver info is located. Do not look under the Audio Inputs and Outputs section.

JohnD

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ejyankees
1 Copper

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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Correction 

I was looking in the wrong location to begin with

> "Audio inputs and outputs" where driver shows unchanged and ver  10.0.10586.0 (where I looked originally to change the ver number)

after your guidance it forced me to look further into section below

> "Sound, video and game controllers" where driver shows changed to the one I have installed ver 6.0.1.7737 

Why these two very similar section are there,  must be by design and different functions in Dev Manager topic for another discussion tread.

With that in mind THANK YOU VERY MUCH for all your contribution that led me to my answers!!!

Regards

10.0.10586.0

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12 Replies
Mary G
6 Indium

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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Laptops rarely need "the latest manufacturer drivers" since the hardware is integrated on the dell board and is customized for the board. The new realtek drivers have not been customized by Dell for your specific model and should not be installed on your laptop. Dell will update your drivers if necessary. Check Drivers and Downloads at Dell Support for updated drivers for your exact model. 

Notice that the version numbers are wildly different. Driver version 10.0.10586 is specifically for windows 10 and is the same as the windows 10  operating system version number. 

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Jim Coates
6 Gallium

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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" Windows has determined the driver software for your device is up to date "

Hello. If you updated to Windows 10 then your previous Realtek audio driver has been removed and replaced with .the Windows native audio driver. That driver is updated automatically by Microsoft, so if you try to do an "update driver" of it you will get that error message.

If you do currently have the native driver and want to install the Realtek driver, you have to manually download the driver and follow the "installation instructions" on the Realtek 6.0.1.7737 page.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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jmferngui
1 Copper

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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ejyankees
" Windows has determined the driver software for your device is up to date "

Hello. If you updated to Windows 10 then your previous Realtek audio driver has been removed and replaced with .the Windows native audio driver. That driver is updated automatically by Microsoft, so if you try to do an "update driver" of it you will get that error message.

If you do currently have the native driver and want to install the Realtek driver, you have to manually download the driver and follow the "installation instructions" on the Realtek 6.0.1.7737 page.

Nope, I did a fresh install of Windows 10 on my Inspiron 7559 and windows update install all dell drivers, including Realtek one's.

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Jim Coates
6 Gallium

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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windows update install all dell drivers,

But still, when you installed 10 you had audio through the native audio driver. You can't Windows update from that one to the Dell-provided  Realtek audio driver. You have to manually download it from Dell.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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johnptd
3 Argentium

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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Look in Device Manager under the Sound, Video, Game Controllers section for the Realtek High Definition Audio device and see what it says there as far as the driver info. This is where the real driver info is located. Do not look under the Audio Inputs and Outputs section.

JohnD

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jmferngui
1 Copper

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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jmferngui
windows update install all dell drivers,

But still, when you installed 10 you had audio through the native audio driver. You can't Windows update from that one to the Dell-provided  Realtek audio driver. You have to manually download it from Dell.

It updated without doing nothing special. All drivers that are on Dell's support site (intel graphic driver, dell's personalized realtek driver, chipset driver, etc.) were installed by windows update (I saw in device manager how the yellow exclamations were dissappearing while windows 10 were installing the drivers).

It happened at least on my 7559.

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Jim Coates
6 Gallium

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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It updated without doing nothing special.

Then I guess I didn't understand your question. I thought you said you could not get it to update.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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jmferngui
1 Copper

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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jmferngui
It updated without doing nothing special.

Then I guess I didn't understand your question. I thought you said you could not get it to update.

I did not asked anything, I only answered:

Nope, I did a fresh install of Windows 10 on my Inspiron 7559 and windows update install all dell drivers, including Realtek one's.

I mean that windows 10 installed by default the generic ones, but affer few minutes it updated by itself to the latest Dell personalized Realtek drivers.

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thereviewter
1 Copper

RE: Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

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spammer/banned

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