Spacekoekje77
1 Nickel

Unable to install the "new" XPS 9343 intel display driver

Hi,

Today I downloaded the "new" intel display driver (9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04) but once it is trying to install the driver it gives me an error that this driver is not made for this laptop and I have to go to the manufacturer for the driver ... well I do think I got it from the Dell support page ......

Anyone else encountered this issue and maybe have the solution?

- Tried uninstalling previous driver - no success

- Always used the dell driver

14 Replies
Moderator
Moderator

RE: Unable to install the "new" XPS 9343 intel display driver

What specific video issue were you trying to correct by installing a driver? That driver was only for Windows 8.1/10. What operating system are you running?

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neil4262
1 Copper

RE: Unable to install the "new" XPS 9343 intel display driver

I also have this exact same issue, I am using Windows 10 PRO.  I just wanted to install the newer driver

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Moderator
Moderator

RE: Unable to install the "new" XPS 9343 intel display driver

neil4262,

What specific video issue are you trying to correct by installing a driver?

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Spacekoekje77
1 Nickel

RE: Unable to install the "new" XPS 9343 intel display driver

Hi Chris,

There wasn't a specific driver issue that I wanted to correct, I have notification set when there's new drivers for my device and received an email stating there was a new driver for the intel HD graphics card so I wanted to install this on my machine, but as I posted up there it fails to do so, again no specific issue I just like to keep my system and drivers up to date.

I'm using W10 Home edition, if you want I can send you the installation log.

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UrBe
1 Copper

RE: Unable to install the "new" XPS 9343 intel display driver

I also have the same issue on my E6440 with Windows 7 PRO. What is the problem?

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Moderator
Moderator

RE: Unable to install the "new" XPS 9343 intel display driver

I see. I never install a driver just because its newer. I only install a driver that addresses a specific issue. I have seen entire operating systems hosed because of a bad driver install. Anyway, you can check with Intel to see if they have a newer driver that will install.

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Highlighted
Spacekoekje77
1 Nickel

RE: Unable to install the "new" XPS 9343 intel display driver

Well luckily never had that issue where installing new drivers would mess up my system except once for AHCI driver that I updated which gave some problems but anyway, I usually install new drivers as in general it addresses issues (bugs etc.) that maybe aren't always as obvious or noticeable. Unfortunately it is not possible to install drivers from Intel directly as those will give you an error message that you have to go to the manufacturer. Thanks for thinking along though.

Regards,

John

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Moderator
Moderator

RE: Unable to install the "new" XPS 9343 intel display driver

I have created a troubleticket logging the issue. No ETA on a fix.

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Eaglehawk248
1 Nickel

RE: Unable to install the "new" XPS 9343 intel display driver

Thanks (for listening). Could have at least left my post...it was noticed on other forums...

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