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CanXPS15Owner
1 Copper

Unable to install thunderbolt firmware updated on XPS 9550

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Trying to update my thunderbolt drivers/firmware to the NVM 16 version so I can use my eGPU. 

When I run the firmware install, it fails after about 20% progress. Logs show this:

*** Dell Thunderbolt firmware update started on 11/29/2017 at 7:38:10***
Command: C:\Users\...\Desktop\Intel_TBT3_FW_UPDATE_NVM16_8FDJ2_A06_4.16.00.005.exe

Starting FW Update....
Power is on already
Thunderbolt Firmware Update C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\FwUpdateCmd.exe /s up1 C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\0X06E4_secure.bin /s up1 C:\Users\...\AppData\Local\Temp\DEL52C1.tmp\Intel\0X06E4_secure.bin FAILED: FwUpdateExceptionsCode 0x10b
System TBT NVM Current Version:BCD:00000008: New Version:BCD:00000008

Error: Unhandled Error

An unexpected error was encountered. Please record the error return code and report back to technical support.

Exit Code = 10 (Unspecified Error)
***Thunderbolt Firmware flash finished at 11/29/2017 at 7:41:48***

Seems similar to this issue: http://en.community.dell.com/support-forums/laptop/f/3518/t/20020711 

Any ideas?

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CanXPS15Owner
1 Copper

RE: Unable to install thunderbolt firmware updated on XPS 9550

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Solved (but risky).

I was able to install the December 11th 4.26.03.001 ,A07 firmware, and now my eGPU works. Warning: Dell has revoked that particular patch, since it disables the HDMI Port in some cases. So apply at your own risk. See:

en.community.dell.com/.../20026135

1 Reply
CanXPS15Owner
1 Copper

RE: Unable to install thunderbolt firmware updated on XPS 9550

Jump to solution

Solved (but risky).

I was able to install the December 11th 4.26.03.001 ,A07 firmware, and now my eGPU works. Warning: Dell has revoked that particular patch, since it disables the HDMI Port in some cases. So apply at your own risk. See:

en.community.dell.com/.../20026135