Unexpected Shutdown - ZPS 14z windows 7

THis is the description of the event:

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          19/2/2013 11:11:21 ص

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (2)

User:          SYSTEM

Computer:      Mahdi-PC

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Hi Mahde,

Please check if the laptop is overheating. You may try the following steps.

Clean the air vents for the computer. Below are the steps to clean the air vents:

• Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through
• Turn off the System
• Unplug the AC Adapter
• Remove the Battery
• Use Compressed Air to blow the dust out of the vents

Note: Please use compressed air can. When using compressed air can, use the can according to the directions on the side of the can as you can cause damage to the computer if used incorrectly.

Alternatively, check if the system shuts down in BIOS:

• Power off the computer
• Restart the computer
• Tap ‘F2’ key on Dell logo 4-5 times
• This will take you to the ‘BIOS’ screen
• Wait on the BIOS screen for about an hour and check if the shuts down

I would also recommend you to update the BIOS of the computer:

Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged
*Battery charger should be connected
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved

• Click on the link http://dell.to/VtIDGo
• Click on ‘Download File’
• Check on the radio box ‘Single-file download’
• Click ‘Continue’
• Click ‘Save’
• Choose the location as desktop, save the file on the desktop
• Right click and choose ‘Run as Administrator’
• Follow the on-screen instructions to install the program
• Restart the computer

Hope this helps.

Hello Appu;

Thanks a lot for your help:

I would like to ask wether I should do these things while the Labtop is brand new I mean it is just 2 months old.

Please your advice.

Hi Mahde,

I understand your dilemma. However, majority of the steps that I have shared above were from the perspective of "General usage and Maintenance" to keep the system updated and in a healthy shape.

With program and device driver updates, this is a routine feature in today's times.

Please reply if you have any questions.