Unsolved
This post is more than 5 years old
4 Posts
0
33547
Unknown Driver ACPI VEN_SMB&DEV_0001
Greetings!
I am not sure if this question goes here, but I didn't find any forums dedicated to softwares in laptops. My apologies in advance!
I recently purchased this second-hand Dell laptop. I was told it was upgraded from windows 8 to windows 10, and so far everything's worked fine! But while checking the device manager, I noticed it has this unknown driver installed and I haven't been able to figure out what it is or get it fixed.
Here's a screenshot:
Does anyone know where can I download this specific driver? I tried Dell's auto-detect-tool but it didn't work/ detect this one driver.
Thanks in advance!
ejn63
1 Rookie
1 Rookie
•
87.5K Posts
1
June 27th, 2016 16:00
Looks like it's a Synaptics touchpad driver -- it's hard to advise without knowing what model system you have.
DELL-Terry B
4 Operator
4 Operator
•
3.5K Posts
0
June 27th, 2016 16:00
This is likely for the SMBus and is either included in the chip set driver or possibly the GPU driver for the model of your notebook. Please reply with the model of the notebook and the version of Windows installed and I will be happy to look for specific drivers.
TB
Zeiky
4 Posts
0
June 27th, 2016 17:00
I was in a bit of a hurry so I didn't get to post them before, whoopsies!
Here are the specs
Zeiky
4 Posts
0
June 27th, 2016 17:00
Here are the specs!
Philip_Yip
7 Technologist
7 Technologist
•
16K Posts
0
June 27th, 2016 17:00
Press [Windows] and [ r ] and type in msinfo32 and press [Enter]. What is the system model and BIOS version/date?
Zeiky
4 Posts
0
June 27th, 2016 17:00
here are the specs!
Philip_Yip
7 Technologist
7 Technologist
•
16K Posts
0
June 28th, 2016 01:00
First I advise getting the latest UEFI BIOS Update A05:
http://downloads.dell.com/FOLDER01766191M/1/5535A05.exe
Then clean installing with up to date Windows 10 Installation Media i.e. installing Windows 10 TH2 Pro (build 10586) instead of Windows 10 TH1 Pro (build 10240):
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-10-oem-and-retail-iso/
The unknown device may be the airplane switch. You'll have to take the Windows 8.1 driver if Windows 10 TH2 Windows Update doesn't find the driver:
http://downloads.dell.com/FOLDER01646912M/438/AirplaneMode_W81_x64_1.4.1_ZPE.exe
DELL-Terry B
4 Operator
4 Operator
•
3.5K Posts
0
June 28th, 2016 14:00
Since this is an AMD system, the video driver may save you from reinstalling windows if you have failed to install it previously. Double checking there are no chip-set driver listed for Windows 10
Updating the BIOS as Natakuc4 suggested is a great idea as well.
TB
Delix
1 Message
0
September 1st, 2017 02:00
A same problem . Resolve after installing Synaptics touchpad driver . You need to install or update "PS/2 Compatible Mouse" driver .