pgoebel
Copper

RE: Using HDMI port mutes audio to headphone/speaker output

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when I plug in the extra monitor with the laptop all sound goes off, when I got in and disable the extra monitor as a sound device the sound comes back on  through the laptop speakers, but even when I make the speakers the default device, the sound still comes from the laptop, I cannot get my speakers to work

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Jim Coates
Diamond

RE: Using HDMI port mutes audio to headphone/speaker output

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the sound comes back on  through the laptop speakers.... I cannot get my speakers to work

If the sound is coming through the speakers, what do you mean when you say that you can't get the speakers to work?

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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paigell
Copper

RE: Using HDMI port mutes audio to headphone/speaker output

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I am having similar issues with my Dell Inspiron 15R.

Issue:

I am getting sound only from the laptops' built in speakers.  I can get no sound from my external Creative speakers and I can not get my Bose Bluetooth speaker to play even though the computer says the Bose is connected.

1)  I have two homes and take my laptop back and forth.  Everything was working properly with the Bose at one home. I do not not have a HDMI monitor there and the Bose is my only external speaker.

2)  Now I am at my second home where I have Creative external speakers that I have connected to the laptop BUT this setup has the HDMI monitor.  The Creative speakers will not play (I know they are working because they play using my iphone) and the sound only comes from the laptops internal speakers.  I can not get my Bose Bluetooth speaker to play even though the computer says the Bose is connected.

I read through all the information on this forum and tried all the suggestions as well as running the Dell diagnostic program.  Diagnostics said the computer is broken and needs to be repaired????

Any help would be greatly appreciated.

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NeilFro
Bronze

RE: Using HDMI port mutes audio to headphone/speaker output

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I'm a little late to this party, but I recognize the problem and I do have a solution.

I bought a Dell laptop and found that when I plug the into an HDMI monitor or television, the headphone jack goes dead.

I discovered that the HDMI port was set as the Default Windows sound device.

I changed it to make the headphone jack the Default sound device.

Now the sound comes out of the monitor/TV until I plug in the headphones or external speaker.  Then the sound comes out of the headphones or speaker.

To do this in Windows 10:

    Go to the Control Panel.

    Select:   Hardware and Sound

    Select:   Manage audio devices

    Select:   Speakers / Headphones

      Click:    Set Default

      Click:     OK

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Jim Coates
Diamond

RE: Using HDMI port mutes audio to headphone/speaker output

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To do this in Windows 10:

Hello NeilFro.

This is one of the most confusing threads ever. The question the original poster asked was correctly answered by Elijah O in 2013, so I have marked his post as the "Verified Answer".

Since 2013, various people have used this thread to raise other issues which makes it very confusing to sort out. I wish  I could delete all posts in the thread except the original post, the answer given by Elijah O, and your post.

Although the path you give to get to the playback devices would not have worked for the original poster, it should be helpful for people who are using the Windows 10 operating system. Thanks for posting.

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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RE: Using HDMI port mutes audio to headphone/speaker output

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Hi Jim C., I understand your frustration with this multiple issue tread-post, but I am having a similar problem.

My Inspiron 15 5000 is hooked up to a Docking Station USB 3.0, which is hooked up to a U2410 Monitor via HDMI cable. I am not getting sound from the laptop speakers when I have the Docking Station hooked up. I tried what has been already mentioned in this multiple issue thread-post. Like going to the control panel, sound, speakers, default. The Dell USB Audio is checked and showing sound in the bars, but no sound is coming out of the speakers in the laptop. Please help.

THANK YOU, Jim G.

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Jim Coates
Diamond

RE: Using HDMI port mutes audio to headphone/speaker output

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The Dell USB Audio is checked and showing sound in the bars

I don't have that docking station and don't know what the options are. What are the other audio devices listed? If usb audio is in the list, that would send the audio to the docking station rather than to the laptop's internal audio system.

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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RE: Using HDMI port mutes audio to headphone/speaker output

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Posted this question on a new thread. Got the answer. Thank you. Jim G

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Jim Coates
Diamond

RE: Using HDMI port mutes audio to headphone/speaker output

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Posted this question on a new thread. Got the answer.

I'm glad you got it working, although but I can't help but note "the answer" was the same thing  I had already explained. If you select USB to be your device  the audio goes to the dock, not the internal speakers.

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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