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Validity Sensor
I am using Dell Vostro 3560 with Windows 8 Pro, although system was originally on Ubuntu, and I installed Windows 8 Pro 64 bit. Everything is working fine, except for my validity sensor.
Validity sensor shows up perfectly fine in device manager under the header of "Biometric". But no where in the users window or control panel i cna find a way to configure my finger print. Then after lot of digging my managed to install "Validity Fingerprint Manager". Now when i open this manger it says sensor not detected. I have tried to uninstall everything reboot and reinstall everything, but still the same, i have made sure that power management is unticked from the device manager, but still the same problem. Any help would be highly appreciated.
DELL-Shrikanth G
618 Posts
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August 26th, 2013 00:00
Hi Vostro3560
Please do a complete windows update and also bios update. Reply with your findings.
To update bios please follow this link.
http://dell.to/13RL7VC
vostro3560
5 Posts
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August 26th, 2013 01:00
Hi Shrikanth,
I have updated my windows and BIOS from 13 to 15 but still the same problem.
DELL-Shrikanth G
618 Posts
0
September 3rd, 2013 07:00
Hi Vostro3560,
Thanks for the update. Please go ahead and install digital persona software from my dell downloads (http://bit.ly/9sK3DH). This is the software that is needed after installing the validity fingerprint driver. So make sure you have installed this driver.
vostro3560
5 Posts
0
September 4th, 2013 08:00
HI Shreekanth, Thanks for the reply, but i have already tried registering myself on "my dell downloads" as soon as i click register it tells me my service tag is not supported, i assume that is because i bought an Ubuntu based laptop so technically it never came with any pre installed softwares. May be you can suggest where else i can download that software?
DELL-Shrikanth G
618 Posts
0
September 5th, 2013 08:00
Hi Vostro3560,
Since your computer did not come with operating system you may not find it in My Dell downloads. However you can use this link and install the digital persona software. You would find it under applications but it would work only on operating systems windows 7, vista and xp. For windows 8 try installing it in compatibility mode and see if that works.
http://dell.to/14mQYT4
To install application in compatibility mode please follow these links
Steps: http://dell.to/17H95QC
Video: http://dell.to/15GnHgd
vostro3560
5 Posts
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September 7th, 2013 05:00
Hi Shreekanth,
i have installed the digital persona software but it still says, fingerprint sensor not detected.
Raczo
105 Posts
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September 7th, 2013 07:00
Why compatibility mode? There is a Windows 8 validity sensor driver for Vostro 3560, v. 4.4.231. 0 A02. It can be downloaded from the support link, http://www.dell.com/support/drivers/us/en/04/Product/vostro-3560?s=bsd&~ck=mn.
vostro3560
5 Posts
0
September 12th, 2013 00:00
Correct Raczo, but i guess you didnt read the whole thread, problem is that windows 8 drivers are there but there isnt any application that i can use to configure my fingerprint reader.
Sbn001
3 Posts
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January 5th, 2016 23:00
Digital persona software can not be installed on Windows 10. Dell says that Vostro 5480 is ready for Windows 10 upgrade but does not provide software for its fingerprint reader. Any solutions??