Video stutters and audio buzzes.

I'm experiencing stuttering in video playback.  Do you have a fix for this?  Thanks.  I'm using windows 7. 

I have uninstalled, and uninstalled and reinstalled and it did not work.

Hello Dell,

  I have a brand new Dell Inspiron 15 7541 laptop.  The video on any news website is extremely slow/choppy.  Do you have an recommendedfixes?

Thanks

KC

Thanks so much! My Dell XPS was experiencing intermittent loud and soft humming, stuttering video, and depixellation, and I had tried a many possible solutions to no avail. But when I uninstalled Dell Support Assist, and SupportAssist PROBLEM SOLVED!!! Thanks.

I am still having this problem and awaiting the hotfix. In the meantime I have disable the two related drivers.

Hi Joe, 

Experiencing the same problem, can u help me on this issue. 

Thank you

Hey DELL-Joe B, I've been having the same trouble. The computer occasionally buzzes whenever any audio is played. I uninstalled Dell SupportAssist and the associated programs and found that it did not significantly decrease the buzzing. Please post the suggested hotfix so that the customers can fix this issue. I recommend this hotfix is made available on the site itself, rather than through one-on-one communication, since the problem is so obviously widespread. Thank you

Hello Joe B

I have a Studio 1735 running Windows 7 and I have this problem with the studdering video. Can you send me a link to the hotfix for this problem.

Regards

Derek Mc Farlane

our laptop too has had trouble lately when my son has been playing games, symptoms are video stuttering, sound looping/buzzing and eventually the whole game freezes which then either causes the system to crash or we have to force a shut down as ctrl/alt/delete won't respond.

Can you send us the link to the hotfix please? Or should I phone Dell, our warranty expires middle of this month.

Check to see if the hotfix has been downloaded onto your machine?  Dell is in the process of placing the exe onto all machines.  If available, run that file (SupportAssist-Hotfix-20150219.exe) under the following directory and reboot.  Otherwise it should be part of a push this week (3/5), 

C:\dell\SupportAssistTools

If not available...

* Go here to get the Hotfix (Dell SupportAssist and Dell SupportAssist Agent must be installed)

* Save the file (supportassist-hotfix-20150219.exe) to the windows desktop

* Run the Hotfix file (supportassist-hotfix-20150219.exe)

* Follow the instructions to deploy the Hotfix

* When done, restart the computer

* Any questions/issues should be emailed to the team here: SupportAssist@Dell.com

* Include your system model, service tag, issues

by the way- do be thorough- its even resident in your system restore. Theres some remover software out there available for free. One of which is Uninstaller PRO which is free, but I would still go through your registry to make sure everythings gone.

I deleted all references to Dell which did nothing, still got stuttering/buzz during games and video playback regardless of medium used. What I did find is iObit apps toolbar (spigot manufacturer, NOT iObit) deleted everything including within registry editor which did the trick finally. Days and days of fooling around with this and turns out its Malware. Regardless of what Spigot says, their *** is really bad for your system and makes it do all kinds of freaky things.

Hi,

I have uninstalled the dell support and assist, but I cannot uninstall the dell support and assist agent. I get error code 1721, a problem with this windows installer. I have a dell inspiron 17R.

Please help!

I would like a link to the hotfix, I still am experiencing stuttering video/audio