Hello, the problem with my laptop Dell XPS L502x is that the screen starts flickering and an error message is displayed that Display driver has stopped working. I run test on video card using Dell Support Assist and I got following error...
SupportAssist Log File |
| Last Scan: Video Card (Manual) - Tuesday, May 17, 2016 2:53:27 PM |
| Overall Test Result: Failed |
| |
Hardware Scans |
| Intel(R) HD Graphics Family |
| Vendor Name: |
Intel Corporation |
|
|
|
| Video Card Chip Type: |
Intel(R) HD Graphics Family |
|
| Video Card Memory: |
2.76 GB |
|
| Video Card BIOS: |
Intel Video BIOS |
|
| Driver Provider: |
Intel Corporation |
|
| Driver Version: |
8.15.10.2253, 11-28-2010 |
|
|
|
| Shader Rendering DX10 Test |
| Test Started |
|
17-05-2016 14:53:28 |
| Warning Message: |
The test cannot complete due to a possible driver problem. |
17-05-2016 14:53:51 |
| Informative Message: |
Average Frames Per Second 31 |
17-05-2016 14:53:51 |
| Test Finished: |
Cannot Run |
17-05-2016 14:53:52 |
|
|
| Wireframe Shader Rendering Test |
| Test Started |
|
17-05-2016 14:53:52 |
| Informative Message: |
Average Frames Per Second 4 |
17-05-2016 14:54:36 |
| Test Finished: |
Passed |
17-05-2016 14:54:37 |
|
|
| Shader Rendering Test |
| Test Started |
|
17-05-2016 14:54:37 |
| Informative Message: |
Average Frames Per Second 11 |
17-05-2016 14:55:21 |
| Test Finished: |
Passed |
17-05-2016 14:55:21 |
|
|
| GPU Pipeline Data Test |
| Test Started |
|
17-05-2016 14:55:21 |
| Test Finished: |
Passed |
17-05-2016 14:55:57 |
|
|
| Fixed Transformation and Lighting Test |
| Test Started |
|
17-05-2016 14:55:57 |
| Informative Message: |
Average Frames Per Second 8 |
17-05-2016 14:56:42 |
| Test Finished: |
Passed |
17-05-2016 14:56:43 |
|
|
| Wireframe Line Test |
| Test Started |
|
17-05-2016 14:56:43 |
| Informative Message: |
Average Frames Per Second 8 |
17-05-2016 14:57:42 |
| Test Finished: |
Passed |
17-05-2016 14:57:42 |
|
|
| Primary Surface Test |
| Test Started |
|
17-05-2016 14:57:43 |
| Test Finished: |
Passed |
17-05-2016 14:58:04 |
|
|
| Video Memory Test |
| Test Started |
|
17-05-2016 14:58:04 |
| Warning Message: |
Error at pixel 0 0 : Input color 00000000 not equal to output color F0F0F0F0. |
17-05-2016 14:59:24 |
| Warning Message: |
Error at pixel 1 0 : Input color 00000000 not equal to output color F0F0F0F0. |
17-05-2016 14:59:24 |
| Warning Message: |
Error at pixel 2 0 : Input color 00000000 not equal to output color F0F0F0F0. |
17-05-2016 14:59:24 |
| Warning Message: |
Error at pixel 3 0 : Input color 00000000 not equal to output color F0F0F0F0. |
17-05-2016 14:59:24 |
| Warning Message: |
Error at pixel 4 0 : Input color 00000000 not equal to output color F0F0F0F0. |
17-05-2016 14:59:24 |
| Warning Message: |
Error at pixel 5 0 : Input color 00000000 not equal to output color F0F0F0F0. |
17-05-2016 14:59:24 |
| Test Finished: |
Failed (Error code: WVC14-AZ1) |
17-05-2016 14:59:27 |
|
|
DELL-Rishi
2K Posts
0
May 18th, 2016 01:00
Hi PRATEEKATAL,
What is the current OS installed on the system?
Create a system restore point - http://dell.to/1Sg6khF
Download the Intel drivers - http://intel.ly/1eIqYrZ
Uninstall the existing video drivers from device manager and programs and features - update the BIOS - http://dell.to/1Tf3ld1 - restart the machine and reinstall the drivers downloaded and check if it works fine.
Create a local admin account and check - http://bit.ly/1Bgok2R
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Keep us updated.