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Volume, Brightness, play buttons not working on XPS 13


The controls (volume, brightness, keyboard brightness, etc) on the F1-F12 buttons are not working.  This is probably a setting issue but my XPS 13 is new and I haven't done much with it except let my kids play with it.  If I want to adjust volume, I have to manually open up the program to adjust it.  It is just getting annoying.  Please help.

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RE: Volume, Brightness, play buttons not working on XPS 13


What is the exact system model? What is the current OS installed on the system? Are you trying to use the fn key + the f1-f12 keys?

It seems that the fn key behavior might have changed. See this link to change the behavior - http://bit.ly/2a8GiP8 - one of the listed steps should help fix the issue.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

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