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Last reply by 09-11-2017 Solved
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2 Bronze
2 Bronze
310035

Volume shortcut keys (F1, F2 and F3) do not work. I

I have a new laptop, Inspiron 15 5000 series and the shortcut keys (F1 - mute, F2 - lower volume., F3 - increase volume) do not work.  I have to go to the arrow in the lower right hand corner that shows the volume control to adjust the volume.  I have updated and install updated drivers and that did not work either.  I have a Windows 10 operating system.

Please help!

Thank you,

Katy

Solution (1)

Accepted Solutions
7 Plutonium
306454

Try holding the Fn key and pressing the volume control.  If that works, then your F keys are defaulting to working as F keys, not media keys.  If you wish to swap that behavior around, take a look at your Esc key.  If you see an icon indicating "F Lock" or "Fn Lock", then press Fn+Esc, and the default behaviors of your F keys will be reversed.

Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away. 

DellRamanS_0-1648151666423.png

 


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Replies (4)
5 Rhenium
306174

Are you holding the Function key?  Those keys can be set up to use the F numbers or the function with just the keystroke.

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720, AW3423DW
System fully Win 11 compliant
7 Plutonium
306455

Try holding the Fn key and pressing the volume control.  If that works, then your F keys are defaulting to working as F keys, not media keys.  If you wish to swap that behavior around, take a look at your Esc key.  If you see an icon indicating "F Lock" or "Fn Lock", then press Fn+Esc, and the default behaviors of your F keys will be reversed.

Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away. 

DellRamanS_0-1648151666423.png

 


2 Bronze
2 Bronze
306191

This fixed it. Awesome! Thank you.

2 Bronze
2 Bronze
306186

Tried this, but next response worked.  I guess the function key was locked.  Thank you for trying though.

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