I have a dell Vostro 3500 which was released early 2010. The windows 10 upgrade app tells me I cannot upgrade to windows 10 because of the NVidia GeForce 310m driver is not compatible.
I also have an inspiron 1545 released late 2008 this can be upgraded to windows 10.
I have looked into this driver issue as I have been running windows 8.1 on the Vostro 3500 laptop for sometime. However the graphics driver sometimes crashes and has to recover. While this is useable it is not ideal.
In order to run windows 8.1 I had to download and install the old XP 64bit driver and run it in compatibility mode and as administrator. This took some effort and messing about to get it to work as well as it does.
However I have tried to install windows 10 preview on the system it will not let me install at all so I cannot even get to the point where I can try the windows XP driver. When I try to install directly on this system.
However I did install windows 10 preview on a different dell laptop the is compatible and them moved the hard drive into the Vostro 3500 to see what would happen.
Windows 10 worked on the laptop except for the GeForce 310m which had a exclamation mark in device manager. and it too sometimes crashed and had to recover
This is telling me the only thing stopping this laptop running windows 10 is the lack of a dell GeForce 310m driver
Will dell be releasing an updated driver for this graphics card as it seams very unfair that one laptop over a year older than the other can upgrade while the newer higher spec one cannot. Just because DELL cannot be bothered to come up with a new driver for windows 8.1 and windows 10
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Hello Jesse L
I really do hope a driver for the graphics card can be made available. There are a lot of dell customers with this laptop and other dell laptops with the same graphics card fitted that will not be able to take advantage of a free upgrade to windows 10 if this driver issue is not addressed.
Going back to my original message. One dell laptop, an older and cheaper laptop can upgraded to windows 10 no problem, But a newer more expensive and higher specked laptop cannot, because of one driver.
I think if Dell updated the bios so you can select the Intel chip as the main and you can disable the nvidia chip, the system could work with Windows 8 and 10 without problems.
I have the same problem that sonicmanx reported... and I also hope that Dell releases a new driver so I can fully use my vostro in windows 10. Please, let us know any news about this.
I do think the chances of dell sorting out an updated driver for our Vostro 3500 is NILL. They have had their money for the systems. They no longer make this model, so paying someone to develop a driver that will allow the owners of this model to upgrade to windows 10 is probably very low on Dells list of things to do.
This model has had an issue this the graphics card and windows 8 for the past two years so windows 10 is a no go for us.
The annoying part is the Laptop is a brilliant laptop and works ready well. The only reason it cannot upgrade is the graphics card driver issue.
I have lesser spec systems that can upgrade with no problem.
I will think twice about buying a Dell again.
We are 6 weeks doen the line and Dell has still not come up with a solution, on the contrary, I now received word from Microsoft that the NVIDIA driver is not compatible with Windows 10!
When will Dell come with a solution? The laptop is "too good" to be discarded and I will not upgrade to another Dell in order to solve my problem, certainly NOT! Dell has a responsibility here.
Very disappointed by the lack of support from Dell on this issue. I have a Vostro 3400 with the Gforce 310M which seems to be incompatible with the Windows 10 updated. As Keesnielen said, the laptop I am using is too good to be thrown away. I purchased the laptop with high end specs to ensure I could use it for many years, and this lack of support from Dell is a slap in the face...
It's now almost a month and a half after your original response to this issue -- Vostro 3500 owners' inability to upgrade to Windows 10 because the NVIDIA GeForce 310M driver is incompatible with Windows 10. Is there any way we Vostro 3500 owners can be informed as to whether the necessary driver will actually be provided to us and, if so, when? It's kind of unfair for Dell to leave us hanging like this.