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Erik AW
1 Copper

Vostro 3560 USB Ports Not Connecting Devices

Dell Support

I am experiencing issues updating my Vostro 3560 to Windows 10.  When connecting a USB device, like a flash drive, the computer will properly connect the device.  The device appears in the device manager, it can even identify the brand, but the device manager states that the drivers are not installed.

I have gone to the Dell website and used the tool to detect and install driver updates.  The tool will attempt to install a driver, Intel Management Engine Interface Driver.  The tool says it installed, but subsequent checks show the driver as needing to be installed.

Any help is appreciated.  Is the Intel Management Engine Interface Driver the driver the that properly operates the USB hardware?  I have tried deleting the driver entirely and installing but have the same results.

Thank you,

EW

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2 Replies
LSUFAN51
5 Rhenium

RE: Vostro 3560 USB Ports Not Connecting Devices

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I'd suggest you reset BIOS to its Default Settings and see if that makes a difference. Please click on link below:

Dell Knowledge Base / How to resolve USB port issues

www.dell.com/.../en

EDIT:

LSUFAN51
5 Rhenium

RE: Vostro 3560 USB Ports Not Connecting Devices

How to reinstall drivers in the correct order:

www.dell.com/.../EN

EDIT:

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