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Vostro 3560 Win 7 Pro Problems with windows updates not updatiing
For the last few months, from possibly about Mar 2016 I have been getting a bunch of updates from MS which fail to install. There are about 50 more60 of them.
I am now completely over this and thought that I would (reluctantly) restore the laptop to the factory settings and start all over again. A painful but apparently necessary process.
I can't seem to see a Restore Partition under My Computer, and have investigated doing a factory restore but nothing seems to work that I have found on Dell forums.
Anyone out there able to help with this?
Anonymous
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June 24th, 2016 03:00
Hi,
Thank you for writing to us!
We would suggest you to try the following steps.
1- system restore
2- check for malware
3- download the windows update troubleshooter
4- Msconfig disable services and then check
5- back updata on the system and reinstall the operating system.
Note: kindly back up all the data on the system before you troubleshoot.
Kindly private message the service tag and email address.
Thanks
Robin
kiwirocker
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June 26th, 2016 21:00
Hi Robin,
Thanks for your fast reply.
First of all, I am unable to do a system restore, as there are no valid restore points to use.
As I said, I expected there there to be a Dell restore partition which enabled the user to restore back to complete factory settings, but thus far I have not found a way way of doing that - as opposed to simply going back to a user generated restore point.
What is the best tool to check for malware? I have anti virus software as well as a firewall, which as far as I am aware, have successfully protected me, or at least they say they have!!
I have already tried the Windows Update Diagnostic troubleshshooter and the result was that it fixed "Service Registration is Missing or Corrupt"but failed to fix a very generic comment of "Problems Installing Recent Updates.
Very helpful, I don't think. Under the View Error Details it simply says "'An unexpected error has occurred. The troubleshooting wizard can't continue."' The error code is ox80070003.
Finally, how do I PM you? I can't really see anything which would enable me to do this.
Regards,
Norris
Anonymous
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June 27th, 2016 06:00
Hi,
Thank you for your reply .
We would suggest you to either do a clean installation the link below will help you
https://www.dell.com/support/Article/us/en/19/575110/EN
or
Factory reset
www.dell.com/.../EN
Add me to you list and you will be able to private message me .
Thanks
Robin