AnnoyedIT
1 Copper

Vostro 3560 working Wireless drivers impossible to find

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Has anyone had experience finding a working driver for a Vostro 3560 laptop?

I've spent close to 8 hours trying to find one, including wiping the laptop and installing drivers in proper order, using the update client through dell, etc.

Every single one gives an error that the installation has failed or the driver is incompatible. This makes no sense because I'm using the drivers dell has recommended both through their update manager and via service tag search.

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Community Manager
Community Manager

RE: Vostro 3560 working Wireless drivers impossible to find

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www.dell.com/.../DriversDetails


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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Community Manager
Community Manager

RE: Vostro 3560 working Wireless drivers impossible to find

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Hi annoyedit,

Thanks for posting.

I see that there are several drivers available for this model, depending on which wireless card is installed.  Would you be able to check either the invoice, Belarc, or visual inspection and repost with the identity of the card and that would help us find the driver you need.  Thanks.

Regards,

Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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AnnoyedIT
1 Copper

RE: Vostro 3560 working Wireless drivers impossible to find

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Hey Robert thanks for your reply.


There is no wireless card that appears in the device manager or after running ipconfig /all. There is a network controller and unknown device in the other devices panel.

This is the same for 3 other laptops of the same exact model, no drivers, no wireless card detected at all.


If I have the time today i'll tear one apart and try to find the wireless card model.

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AnnoyedIT
1 Copper

RE: Vostro 3560 working Wireless drivers impossible to find

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I just tore one apart, it looks like it matches up with the DW1704.

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Community Manager
Community Manager

RE: Vostro 3560 working Wireless drivers impossible to find

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www.dell.com/.../DriversDetails


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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AnnoyedIT
1 Copper

RE: Vostro 3560 working Wireless drivers impossible to find

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Awesome that worked, thank you so much for your help Robert.

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