shachicago23
2 Bronze

Vostro V131 does not come out of sleep mode.

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I have a Vostro V131 closing the lid and then go back to open it up, the laptop has went into
sleep mode. Just see a black screen and hitting enter or any key does
not work.  I know about these steps:

  • Log on to your computer as an administrator. Click on Start, go to Control Panel -> System and Maintenance -> Power Options.

 

  • Click on Change plan settings for the currently active plan.

 

  • Click on Change advanced power settings link.

 

  • In the “Power Options” dialog box’s “Advanced Settings” tab for the active power plan, expand Power buttons and lid.

 

  • Expand Lid close action.

 

  • Change the value to Do nothing for “Lid close action” by selecting a new option from drop down menu for both On battery and Plugged in

I rather use the sleep mode.  I have also updated the BIOS and that did not work.  This is a Windows 7 Home Premium. I had called Dell  Hardware Support and  they said this is an OS issue.  Any suggestions or tips will be greatley appreciated.

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1 Solution

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shachicago23
2 Bronze

Re: Vostro V131 does not come out of sleep mode.

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Hi All,

I am sorry for my late response. Dell Tech Support sent out a tech with a new motherboard and that resolved my issue.

Thanks everyone for your help.

Regards,

shachicago23

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16 Replies
DELL-Harish R
4 Tellurium

Re: Vostro V131 does not come out of sleep mode.

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Hi shachicago23,

The following steps will help you in fixing the issue:

Go to Start Menu> Control Panel> Power options. Select 'Edit plan settings' and select 'Change advanced power settings'. Once the Advanced settings open, locate the Sleep option and extend it. You will see the option Sleep After, Allow Hybrid Sleep, Hibernate after and Allow wake timers. Select all the options to ‘None’ and check if the issue occurs after restarting the system.

I hope this helps.

Please let us know in case of any queries.

Thanks and regards
Harish R
#iworkfordell

Thanks and Regards,
Harish R
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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shachicago23
2 Bronze

Re: Vostro V131 does not come out of sleep mode.

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Hi Harish,

Thank you for taking the time to read the post and reply back.  I looked at the settings per your post and for Sleep After is set to Never and for Allow Wake Timers is disabled.  These are the only two things that I saw in sleep. 

Thanks

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DELL-Harish R
4 Tellurium

Re: Vostro V131 does not come out of sleep mode.

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Hi shachicago23,

Updating the BIOS, Chipset, Notebook system software and Video driver should fix the issue. The following links will help you download the necessary drivers;

Link for BIOS: http://dell.to/R4hNCE

Please connect the Ac Adapter while updating the BIOS and do not use the system once the update is initiated and until the system restarts completely.

Link for Chipset driver: http://dell.to/WmGZHN

Link for Notebook system software: http://dell.to/RF4gBY

Link for Video driver: http://dell.to/TburlK

Before installing the Video driver, uninstall the existing Video drivers by going to Start menu> Control Panel> Programs and features. Once the programs window opens, locate the Intel Video driver and uninstall by right clicking on it.

The drivers have to be installed in the same order as mentioned above and please restart the system after every driver installation.

I hope this helps

Please let us know in case of any queries

Thanks and regards
Harish R
#iworkfordell

Thanks and Regards,
Harish R
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Radekal
2 Bronze

Re: Vostro V131 does not come out of sleep mode.

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Harish, I have the same issue, did all the updates and adjusted power settings with no change.  Any other ideas?

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Mary G
7 Thorium

Re: Vostro V131 does not come out of sleep mode.

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Make sure you are using the hardware Power Button to wake the computer if a key press doesn't work. Hybrid Sleep and Hibernation require a brief press of the power button to wake the computer.

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efercan
2 Bronze

Re: Vostro V131 does not come out of sleep mode.

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I have a very similar problem.

If I go to sleep or to hybernate, there is a moment when the computer seems to stall and the power and wifi lights stay on. From this moment, the only thing I can do to resume is to power off by holding power button and switch the computer on again. Obviously, in case of sleep mode, I would lose all data.

I have tried to reOS the computer, but the problem comes back again.

I have also tried to reinstall drivers, with no luck either.

Any other suggestions?

Thank you

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TRIUMF
2 Bronze

Re: Vostro V131 does not come out of sleep mode.

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I had Windows 8 and the problems was that one time sleep works normally, but the next time I can't wake it. Installed windows 7 - can't wake from sleep all the time. Did an upgrade to Windows 8 - same thing. Will try to install fresh Windows 8 and check then. But it's really nice when even Dell can't say what is the problem..

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lost1973
2 Bronze

Re: Vostro V131 does not come out of sleep mode.

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I am having the same problem with my Vostro V131.  When I try to wake it by hitting the power button briefly, the hdd light goes on for 10 seconds, the three buttons top-right of the keyboard turn on for 5 seconds, then they all turn off.  The power and wifi lights stay lit the whole time but that's it - no video, no keyboard responses, no sounds, or tones.  I have to hard-reboot and lose my work in order to get the screen back on.  How could tech support say it is an OS problem when no other laptop at home or at my work has this problem?  I hope there is a resolution to this soon.

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shachicago23
2 Bronze

Re: Vostro V131 does not come out of sleep mode.

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Hi All,

I am sorry for my late response. Dell Tech Support sent out a tech with a new motherboard and that resolved my issue.

Thanks everyone for your help.

Regards,

shachicago23

View solution in original post