Also, I would suggest that you download the ‘Dell Webcam Central’ and install it.
Please follow the steps below to run the diagnostics for the Webcam on the system.
This is very frustrating and appears to be no straightforward resolve. I also am experiencing the same issue my webcam has been working and recently is not recognized or supported.
Firstly, 'Device manager' is not in the list of results after I type 'Device Manager' in the search box
I understand it could be frustrating. Please try the following steps.
Please check under 'Imaging Devices' in 'Device Manager' and see if the Integrated webcam gets detected. To check webcam in 'Device Manager':
Press and hold the Windows key and press 'R' key. This will open the run window -> type 'devmgmt.msc' without the parenthesis, click on 'Ok' -> this will open the Device Manager window
If issue persists, you may uninstall the USB root hubs from Device manager and check if it makes any difference. To uninstall USB Root Hubs:
If there is an issue with loose webcam cable, you may press the area near webcam and see if it makes any difference.
Please share the findings. Also, share the exact system model and the operating system installed on your computer.
Thank you for the response. Try uninstalling USB Root hubs and see if it helps. Also, try pressing the area near webcam and see if it makes any difference.
I'm still unsuccessful, the drivers reinstalled but the webcam still shows up as unplugged.
I've also pressed the area near the webcam....
See below sceenprint showing that i have the icon......frustrated and confused
This seems to be issue with the webcam and may have to be replaced. Let me know if your system is under warranty.
If the warranty has expired, then you may get in touch with our Out of Warranty dept. Here is the link http://dell.to/14pwG9m (applicable for USA only). If you live in a different country, then click on the link http://dell.to/11iojrK -> choose -> Contact Us on the top left hand side. Choose the country you currently reside in to get the contact information.
Matthew...I have the same problem here. I am using Windows 7 Service Pack 1 on an Inspiron 1545. Suddenly I have a message no supported webcam & please plug in a supported device when I access my webcam. I went to Dell support & scanned. That report came back no webcam found.
My computer is only 4 years old & webcam was working fine until Oct 1, 2013 when I went to Skype with my daughter but found that video was grayed out. I updated the software but webcam is not listed under Imaging Devices in Control Panel.
The only advice I have gotten thus far is that a new webcam must be purchased. Out of warranty is a minium of $179 & only covers the 90 days following the new install.
As you encountered the exact same event, I cannot believe it is the webcam but another issue.
If you find any additional information, I would be interested in hearing the solution to resolving the problem. I do not wish to invest any more money into this computer.