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Webcam Central issue.

I have a Dell XPS L502X which went through a hard drive replacement a while back. I decided to re-install Dell Webcam Central and update it to version 1.40.37 which is the latest version it says is available. The software works fine for still capture and video capture up to 768x480. Anything above that (1280x720, 1024x768, 1280x1024, 1600x1200) results in the following error: "Failed to start video recording. There may be a problem with the video capture device or the audio recording device." And then it creates a small blank 127 KB video file.

I've checked the audio device and it's all in working order. I don't see how the webcam could be at fault because it can capture resolutions below 720p fine. I've even re-installed the webcam driver just in case.

Any ideas?


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RE: Webcam Central issue.


Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers and Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.

Try reading...

Troubleshooting the Dell Webcam and Dell Webcam Central Software

You can try this file, also known as Dell Webcam Central.

Create a new unrestricted user account and try the webcam. Did the webcam work?

If yes, log out and log back in to your account and try the webcam. Did the webcam work?

If no, then the webcam became detached from the motherboard, usually near the webcam



What is a Dell Service Tag and how do I locate it? 

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