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Webcam problem on Facebook Messenger

Inspiron 5559... webcam works OK in the Camera application and on Skype.  On Facebook Messenger video calling however, it gives a non-photographic outline of the actual image instead of the normal video image.(screen capture attached).  I've reinstalled Windows 10, updated the drivers, etc.   Two hour chat and  phone session with Dell Support... all to no avail.   At this point, Dell says they will replace the camera but I suspect the hardware is OK?  Any thoughts much appreciated!

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RE: Webcam problem on Facebook Messenger


Welcome to our community,

We’ll surely try and assist you. We request you to share the following information through a private message, so that we can check for more details. To send a private message, click on my name and select ‘Send private message’.

1. Service tag
2. Email address
3. Registered owner’s name of the system

To confirm if the hardware is fine. We request you to launch support assist and run the diagnostics only for the camera. Let us know the results.

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