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jojodeparis

4 Posts

1050258

August 31st, 2007 12:00

What is the default admin password in Latitude D620?

hi,
I arrange of one latitude D620. I have not the access to be able to modify things as the startup of the system in the first one on the CD-ROM because I do not know any more the Admin password.
Please  Who could give me the defaut admin password account of one latitude d620.
Either how can i make to cancel the former admin password?
 
Best regards.

1 person also has this problem

boppo

4.4K Posts

August 31st, 2007 16:00

you need to dall dell with proof of ownership and the will give you a master PW.

jojodeparis

4 Posts

September 1st, 2007 08:00

Hi Boppo,
I understood in no way your answer. Could you be a little more precise when to put back the Admin password to its value by defaut?
 
Thank you.

ejn63

1 Rookie

 • 

87.5K Posts

September 1st, 2007 11:00

Only Dell can. Call them.

a4r

4 Posts

September 3rd, 2007 10:00

That is to say, there is no default master password on all Dell systems. It's generated from a series of numbers which will be obtained by a support professional when you call them and give proof of ownership (copy of invoice or other confirmation usually is enough, varies). When you've supplied this information the L1 escalates the case and gives you a callback as soon as he has the master password with instructions on how to reset password.

Art

1.5K Posts

September 4th, 2007 15:00

What was posted above is true with a forgotten, lost or un-known password.

However, there is a "Default" Password and that is a blank (empty) password box, if a password had never never been 'set', you just hit enter
[ ] on the blank password request screen and you will be allowed access.

Default password on DOS or Windows systems would be 'no password' but you sometimes must hit 'enter' (without typing any characters) upon request to gain entry.

Art

1.5K Posts

September 5th, 2007 15:00

Mike,

No doubt you are correct, he did ask for default "Admin Password" but wanted to change to CD for first boot option. Could you do that (one-time) through the 'F12' menu?

Only time a Dell has asked me for a password was in Recovery Console and then the 'Help' section suggested using the 'blank' option if no password had been enabled previously.

Art

On the subject of "...contact Dell and verify ownership..." I would assume that if you were the orignal purchaser that Dell could verify that by information from you.

If you were a 'second' owner and never "Transfered" on Dell Records, would a verification be possible?

Would Dell keep a submitted record for stolen Service Tags?

DELL-Mike B

160 Posts

September 5th, 2007 15:00

Art,
 
Yes, he should be able to set the boot order using the one time boot menu (F12 at startup) without entering the BIOS password.
 
In the case that you are the second owner and the transfer of ownership was never submitted, the only options available are to contact the original owner, which is not always possible, or replace the board.
 
Mike

DELL-Mike B

160 Posts

September 5th, 2007 15:00

Art,
 
The password you are talking about would be the admin password. I believe the password he needs is a BIOS password. This password is set by admins or IT to keep the end users from altering any BIOS configurations. That password is either not set, in which case it will not ask you for it, or is set in BIOS, in which case only the person who set the password can access it.
 
If the password for the BIOS is forgotten there are 2 options. First, you can contact Dell and verify ownership of the system. At that time the representative will ask for the alpha-numeric code shown on the screen. This code allows the agent to generate a password that will unlock the BIOS.
 
Second, if ownership cannot be verified and the password cannot be remembered, the motherboard would have to be replaced. This is a security feature, hence the need for complete ownership verification.
 
Mike

nadeem67

1 Message

November 15th, 2014 22:00

plz help me / my dell latitude d620 setup password lag gea or wo muge yad ni koi options hia kia????

ejn63

1 Rookie

 • 

87.5K Posts

April 26th, 2016 04:00

You'll need to verify your name, phone number and address with Dell.

There is a charge for the call -- it is not free once the warranty expires.

glenndmel

3 Posts

April 26th, 2016 04:00

I need to solve this question too. What kind of proof should I give for custom support?

EDIT: Finally reset the password with a USB bootable drive and it works fine now.

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