Highlighted
Seyar
1 Nickel

What is the difference?

Jump to solution

Hello,

 I have a question. I have an Inspiron 5521 laptop.

I want to know what is the difference between the Graphics drivers provided by Dell in driver download page and drivers provided by AMD and Intel on their own website?

And which is preferred to use?

0 Kudos
1 Solution

Accepted Solutions
speedstep
6 Thallium

RE: What is the difference?

Jump to solution

Dell Video drivers and the INTEL HD drivers and AMD or NVIDIA are very tightly integrated.

If you download drivers not from Dell the system may stop seeing the Other GPU and think that it only has INTEL Graphics. On 64 bit versions of windows ANY driver that is not WHQL certified will not load and therefore will not work.

http://msdn.microsoft.com/en-us/library/windows/hardware/ff547658%28v=vs.85%29.aspx

WHQL Certification is REQUIRED To run kernel-mode drivers on 64-bit versions of Windows Vista and later versions of Windows.

http://msdn.microsoft.com/en-us/library/windows/hardware/ff553976%28v=vs.85%29.aspx


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
2 Replies
speedstep
6 Thallium

RE: What is the difference?

Jump to solution

Dell Video drivers and the INTEL HD drivers and AMD or NVIDIA are very tightly integrated.

If you download drivers not from Dell the system may stop seeing the Other GPU and think that it only has INTEL Graphics. On 64 bit versions of windows ANY driver that is not WHQL certified will not load and therefore will not work.

http://msdn.microsoft.com/en-us/library/windows/hardware/ff547658%28v=vs.85%29.aspx

WHQL Certification is REQUIRED To run kernel-mode drivers on 64-bit versions of Windows Vista and later versions of Windows.

http://msdn.microsoft.com/en-us/library/windows/hardware/ff553976%28v=vs.85%29.aspx


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
Seyar
1 Nickel

RE: What is the difference?

Jump to solution

Thank you for your reply

0 Kudos