2 Bronze

What's Happening to My Daughter's Laptop

My daughters laptop is only a few weeks old.  She sent me a picture and it looks like the front edge is burnt.  No other problems with the laptop like overheating or not working well but she started noticing this a couple of days ago.  If I could attach a picture I would but I don't see an option to do that.

The laptop is the 2 and 1 and is aluminum.  Any thoughts on what could be happening here?

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9 Replies
3 Cadmium

RE: What's Happening to My Daughter's Laptop

Please do insert a picture. You can insert a picture by pressing one of the two "insert/edit" media buttons, located under the font color buttons. I have outlined the buttons in red.

-Brandon


Forum Member Since 2010
I, like others, am a forum member and not an employee of Dell

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2 Bronze

RE: What's Happening to My Daughter's Laptop

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3 Cadmium

RE: What's Happening to My Daughter's Laptop

I see the spot you are talking about. That is where the front part of the battery is located. It looks like it could be dirty as well, so have your daughter clean the laptop with rubbing alcohol to see if it is dirty. If the spot does not come off, ask her to see if the laptop gets hot in that spot. If it does, stop using the laptop immediately, disconnect it from the charger, and contact Dell support to get the battery replaced as well as the palmrest. 

-Brandon


Forum Member Since 2010
I, like others, am a forum member and not an employee of Dell

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2 Bronze

RE: What's Happening to My Daughter's Laptop

Does the palmrest include the front edge of the laptop also?  I sent a text to my daughter who is in school so hopefully she will respond to me tonite.  I'll let you know.

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3 Cadmium

RE: What's Happening to My Daughter's Laptop

The palmrest should be the entire piece of plastic covering the keyboard area, touchpad area, and it should wrap around to meet the bottom part of the laptop. You should see a line separating the two piece of plastic.

-Brandon


Forum Member Since 2010
I, like others, am a forum member and not an employee of Dell

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2 Bronze

RE: What's Happening to My Daughter's Laptop

She said that it doesn't seems to get hot at the spot but I told her to pay attention.  She's in college now so it may take her awhile to actually try cleaning it. I know she doesn't have rubbing alcohol so she might have to find someone to drive her to the store to get some.if no in her dorm has any.  I'll let you know as soon as I hear from her.

Thanks for your help.

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2 Bronze

RE: What's Happening to My Daughter's Laptop

OK, my daughter said that the rubbing alcohol didn't do anything.  Also, the temp on the laptop is normal.  Another guy who knows computers confirmed this also.  Any other thoughts?

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2 Bronze

RE: What's Happening to My Daughter's Laptop

My daughter posted to another forum and they said that the discoloring is probably from sweat and it won't come off.  Does this make sense to you?

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3 Cadmium

RE: What's Happening to My Daughter's Laptop

Yes that does make sense. If it was burning it would be hot to the touch.

-Brandon


Forum Member Since 2010
I, like others, am a forum member and not an employee of Dell

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