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Akbar Uddin
1 Copper

Why dell Support is not good at warranty update or Extension of product

Hi Team, 

 Dell Warranty Information not available 

Hi, Have been reported an issue to dell on behalf of Warranty update status for my product and I did submit legit invoice of it to get that warranty extension for that product as it was about to expire. But due to some reasons, dell warranty extensions guys reported that This should have to get the update from another department so they assist me how to get it done I did the same. 

 

I don't know why that dell representative mislead me that he had done with warranty update. as I had seen now it's been a month but not able to see warranty status till now.

Case No <Case number removed>

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<Case number removed>

Seeking help from this forum at least. 

 

Thanks,

Akbar

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Community Manager
Community Manager

RE: Why dell Support is not good at warranty update or Extension of product

Hi Akbar Uddin,

Thanks for posting.

Apologies for your not being able to see your warranty status from the website. Sometimes it takes a while to update publicly.  The customer care agents will have the information available to them so, if you give them a call, they should be able to assist.

You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
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