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glosd
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Wi-Fi connection problem Dell XPS 14" intel core i5

I have a XPS 14" with Core i5, 4GB RAM with Windows 8 preloaded

I am not able to connect to the Wi-Fi in my home. The laptop is just a few days old so I have not tested Wi-Fi connectivity in other places like Starbucks, etc.


I am 100% sure that my wireless (Cisco Linksys) is working normally since I have other devices and three other family members (kids and my wife) that connect no problem. We are not doing anything fancy with security or firewalls.


I can connect to my home Internet by using the ethernet cable (that is how I'm connected at the moment).


Ironically, I was able to connect to Wi-Fi for a short period of time (about 1-2 hours) a couple times only to see the Signal/connection just stop working. I am pretty good with computers and work professionally in software sales.

I have downloaded many updates from both Dell and Microsoft including product drivers. Ive run so many updates that I couldn't tell you all of them but (as is common with Windows products) I have spent many cycles (update / restart) updating hardware drivers, etc.


Please let me know how to troubleshoot this as all of the standard Windows & Dell help suggestions are not making a difference. (i.e. forget the network, disable and re-enable, unistall/reinstall driver, etc).


Thanks

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8 Replies
8 Krypton

RE: Wi-Fi connection problem Dell XPS 14" intel core i5

glosd,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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glosd
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RE: Wi-Fi connection problem Dell XPS 14" intel core i5


Host Name:                 GLOPEZ
OS Name:                   Microsoft Windows 8 Pro
OS Version:                6.2.9200 N/A Build 9200
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          
Registered Organization:   
Product ID:                
Original Install Date:     3/22/2014, 10:27:56 AM
System Boot Time:          4/2/2014, 10:02:04 PM
System Manufacturer:       Dell Inc.
System Model:              XPS L421X
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1200 Mhz
BIOS Version:              Dell Inc. A16, 12/17/2013
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory:     3,974 MB
Available Physical Memory: 2,036 MB
Virtual Memory: Max Size:  4,678 MB
Virtual Memory: Available: 2,464 MB
Virtual Memory: In Use:    2,214 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\MicrosoftAccount
Hotfix(s):                 138 Hotfix(s) Installed.
                           [01]: KB2712101_Microsoft-Windows-CameraCodec-Package
                           [02]: KB2727528
                           [03]: KB2729462
                           [04]: KB2736693
                           [05]: KB2737084
                           [06]: KB2739987
                           [07]: KB2740443
                           [08]: KB2740446
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                           [10]: KB2742614
                           [11]: KB2742616
                           [12]: KB2750149
                           [13]: KB2756872
                           [14]: KB2756923
                           [15]: KB2757638
                           [16]: KB2758246
                           [17]: KB2761094
                           [18]: KB2764870
                           [19]: KB2768703
                           [20]: KB2769034
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                           [22]: KB2769166
                           [23]: KB2770660
                           [24]: KB2770917
                           [25]: KB2771744
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                           [27]: KB2777166
                           [28]: KB2777294
                           [29]: KB2778171
                           [30]: KB2779768
                           [31]: KB2780342
                           [32]: KB2780523
                           [33]: KB2781197
                           [34]: KB2782419
                           [35]: KB2783251
                           [36]: KB2784160
                           [37]: KB2785094
                           [38]: KB2785220
                           [39]: KB2788350
                           [40]: KB2789649
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                           [42]: KB2790920
                           [43]: KB2792009
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                           [46]: KB2800033
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                           [56]: KB2811660
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                           [59]: KB2822241
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                           [61]: KB2829254
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                           [67]: KB2836988
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                           [72]: KB2844289
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                           [77]: KB2851234
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                           [117]: KB2894853
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                           [135]: KB2929755
                           [136]: KB2929961
                           [137]: KB2930275
                           [138]: KB2938527
Network Card(s):           3 NIC(s) Installed.
                           [01]: Intel(R) Centrino(R) Advanced-N 6235
                                 Connection Name: Wi-Fi
                                 Status:          Media disconnected
                           [02]: Realtek PCIe GBE Family Controller
                                 Connection Name: Ethernet
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.1.1
                                 IP address(es)
                                 [01]: 192.168.1.107
                                 [02]: fe80::f169:1a91:f0d3:84f5
                           [03]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection 2
                                 Status:          Media disconnected
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

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8 Krypton

RE: Wi-Fi connection problem Dell XPS 14" intel core i5

glosd,

Did this system come with Windows 8 Pro or did you install Windows 8 Pro on 3/22/2014?

Try unplugging the ethernet cable then restart the computer. Places to look to see if your Connection is enabled

Can you connect in the same room as the wireless router?

While in the same room, run an ipconfig /all log and post it back here.

What virus program and firewall are you using?

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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glosd
1 Nickel

RE: Wi-Fi connection problem Dell XPS 14" intel core i5

I installed Windows 8 Pro on 3/22. However, this problem with wi-fi connectivity existed even prior to the install of 8.


I restarted and connection is enabled. I do have have any additional firewall or virus software installed

I am in the same room and below is ipconfg log


Windows IP Configuration

   Host Name . . . . . . . . . . . . : user1*   (I hid my real name)
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : san.rr.com

Ethernet adapter Bluetooth Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : C4-85-08-B0-3A-AA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : san.rr.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : D4-BE-D9-47-F1-4E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f169:1a91:f0d3:84f5%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, April 4, 2014 9:46:36 PM
   Lease Expires . . . . . . . . . . : Saturday, April 5, 2014 9:46:36 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 366264025
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-04-BC-AD-C4-85-08-B0-3A-A6
   DNS Servers . . . . . . . . . . . : 209.18.47.61
                                       209.18.47.62
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
   Physical Address. . . . . . . . . : C4-85-08-B0-3A-A6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.san.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : san.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1023:12ca:bde4:8e69(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1023:12ca:bde4:8e69%17(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

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8 Krypton

RE: Wi-Fi connection problem Dell XPS 14" intel core i5

glosd,

Download and install in this order. A restart may be needed between installations.

Intel HM77 Chipset Driver

Then make a system restore point.

Download Intel Centrino Advanced-N 6235 WiFi Driver and save the drivers to your desktop.

Hit the Windows key and the x keys at the same time, Device manager, network adapters, right click on Intel(R) Centrino(R) Advanced-N 6235, left click uninstall. Tell it to remove the software and drivers.

Restart your computer. When you login, the new hardware wizard will try to install the adapter but fail. Install the drivers saved to your desktop.

Download and install Dell Quickset Application

Places to look to see if your Connection is enabled

DO NOT UPDATE THE DRIVERS FOR THE Intel(R) Centrino(R) Advanced-N 6235 ADAPTER.

Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.



Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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glosd
1 Nickel

RE: Wi-Fi connection problem Dell XPS 14" intel core i5

I've tried all of these steps and my Dell laptop will still not connect to my home wireless. I am very frustrated.


here are facts:

I know that my home wireless is working cuz I have my other windows PC and my wife, daughter and son all can connect to the wifi.


I am fairly adept at computer stuff since I am in software sales for 20 years.


We have four computers, four phones, a printer and two remote devices (ipad and kindle) that CONNECT to our wifi. 


I am ready to reset the computer but I don't want to do that cuz I have my work that installed Windows 8 Pro encryption and I dont want to lose a day giving up this laptop to IT

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glosd
1 Nickel

RE: Wi-Fi connection problem Dell XPS 14" intel core i5

I'm still in need of help here....wireless is still not working - it will not connect - i'm getting basic 'unable to connect error message'


I actually tried calling Dell support tonight and got transferred 5 times after explaining my situation with three different reps. The last time I spent 51 minutes on hold before hanging up after the guy told me it would only take 1-2 minutes for him to review my case with the other tech support person before they would pick up.


If someone has any other suggestions Id appreciate it.

I'll figure it out eventually but this is the last time ill buy a Dell. I'm embarassed to even acknowledge they are a U.S. company. if you can't support your products when they don't work as they should why even stay in the business? let the foreign companies and apple do so

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aconman9
1 Copper

RE: Wi-Fi connection problem Dell XPS 14" intel core i5

you need to change you wireless router settings to wpa the xps 14 is not compatible with wep security settings

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