Thank you so much for your response! I ended up rummaging through another Google search and found the following suggestions:
Swipe in from the right edge of the screen or move the cursor to the upper right corner of the screen until the Charms Bar appears.
Touch or click. Search.
Touch and hold or right-click Computer and then click Properties.
Touch or click. Device Manager in the upper left corner. (If you are prompted to continue by the User Account Control, click Continue).
In the Device Manager window, click the plus <+> sign next to Network Adapters.
Double-tap or double-click the Dell Wireless WLAN Card.
Touch or click. the Advanced tab.
In the Property box, click to highlight AP Compatibility Mode, select Broader Compatibility under Value: from the drop-down menu.
In the Property box, click to highlight Minimum Power Consumption, select Disabled under Value: from the drop-down menu.
Touch or click. OK.
THEN:
Search’ for “Edit power plan” and click the result.
Change advanced settings. Open up the “Wireless Adapter Settings” then click tab that says “Power Saving Mode” and make sure it doesn’t disconnect your wifi to save power by setting to Maximum Performance which should stop it from disconnecting at random. (I also did it for for battery).
Do this for both the Dell wireless and the FE PCI Family Controller >> Uncheck the box “Allow the computer to turn off this device to save power”.
After that go into your network settings. Type “Control panel” select “Network and Internet” and then “Network and Sharing Center” and from there “Change adapter settings” (It’s on the left hand menubar)
Right click your wifi adapter -> click Properties -> click Configure -> click Power Management
Uncheck the box “Allow the computer to turn off this device to save power”.
I have had two days of uninterrupted connection since, so I think that fixed it!
In your list of steps you've tried I don't see that you updated the firmware on your router / modem. Have you tried that? If the Win7 systems aren't having problems then it may simply be that the router needs to be updated to be compatible with Windows 8.1
Let me know what brand modem / router that you're using, and the model number, as well as if you've updated the firmware. There are a lot of different causes that can explain why you're seeing your connection drop but hopefully we can figure out what is causing yours.
Ilona K
2 Posts
0
October 7th, 2015 04:00
Hi Todd,
Thank you so much for your response! I ended up rummaging through another Google search and found the following suggestions:
(If you are prompted to continue by the User Account Control, click Continue).
THEN:
Search’ for “Edit power plan” and click the result.
Change advanced settings. Open up the “Wireless Adapter Settings” then click tab that says “Power Saving Mode” and make sure it doesn’t disconnect your wifi to save power by setting to Maximum Performance which should stop it from disconnecting at random. (I also did it for for battery).
Do this for both the Dell wireless and the FE PCI Family Controller >> Uncheck the box “Allow the computer to turn off this device to save power”.
After that go into your network settings. Type “Control panel” select “Network and Internet” and then “Network and Sharing Center” and from there “Change adapter settings” (It’s on the left hand menubar)
Right click your wifi adapter -> click Properties -> click Configure -> click Power Management
Uncheck the box “Allow the computer to turn off this device to save power”.
I have had two days of uninterrupted connection since, so I think that fixed it!
Device Manager
(edited)
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
October 6th, 2015 14:00
Hi,
In your list of steps you've tried I don't see that you updated the firmware on your router / modem. Have you tried that? If the Win7 systems aren't having problems then it may simply be that the router needs to be updated to be compatible with Windows 8.1
You may also want to check out Dell's Networking & Wireless Support Center for other steps that you may want to try.
Let me know what brand modem / router that you're using, and the model number, as well as if you've updated the firmware. There are a lot of different causes that can explain why you're seeing your connection drop but hopefully we can figure out what is causing yours.
Todd
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
October 7th, 2015 09:00
Hi,
Glad to hear that! I've marked your comment as "answered" so hopefully others that have the same problems will see how you resolved it as well.
Todd