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Redsky000
Copper

WiFi / Bluetooth not in Device Manager, can't install WiFi Drivers

Hi, I have a XPS 13 9343 (i5/QHD) purchased refurbished from 3rd party, recently installed clean W10.

The Dell tool indicates to me that I should be installing:

9343_Network_Driver_WD22T_WN32_7.35.333.0_A03.EXE

Installing I get failure log at the bottom.

Via Device Manager as mentioned the WiFi adapter under Network is not there, scanning for hardware changes does not help.

I have tried manually installing inf files but I don't get any options under "Model" when I try to install it through legacy hardware.

I'm starting to think the Wifi/Bluetooth component is either faulty or entirely missing from the vendor (I have not opened it up and wouldn't know how to diagnose this myself).

I've attached a separate wifi dongle which works as does connecting to Ethernet via a USB adapter.

Any other ideas of what it could be? Thanks.

---

[05/09/16 11:58:38] Update Package Execution Started
[05/09/16 11:58:38] Original command line: "C:\Users\Yegor\Downloads\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03.EXE"
[05/09/16 11:58:38] DUP Framework EXE Version: 3.4.1.76
[05/09/16 11:58:38] DUP Release: WD22TA03
[05/09/16 11:58:38] Initializing framework...
[05/09/16 11:58:38] logo.png
[05/09/16 11:58:41] User Command: attended
[05/09/16 11:58:41] DUP Capabilities Value: 35651583 (0x21FFFFF)
[05/09/16 11:58:41] DUP Vendor Software Version: 7.35.333.0
[05/09/16 11:58:41] Local System/Model Compatible with this Package? Yes
[05/09/16 11:58:41] Local System OS Version: 10.0.0.0
[05/09/16 11:58:41] OS Compatible with this Package? Yes
[05/09/16 11:58:41] Local System OS Language: EN
[05/09/16 11:58:41] Language Compatible with this Package? Yes
[05/09/16 11:58:41] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\9343_N~1.0_A\miniunz.exe
[05/09/16 11:58:41] Extraction-arguments:  -x C:\Users\Yegor\DOWNLO~1\9343_N~2.EXE -o -d C:\PROGRA~3\dell\drivers\9343_N~1.0_A
[05/09/16 11:58:46] Extraction-GetExitCode: 0
[05/09/16 11:58:46] Identified Behavior : attended
[05/09/16 11:58:46] Temporary payload log file name: C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03\DUPECF8.tmp
[05/09/16 11:58:46] Translated Command Line : setup.exe "/vLOGFILE="C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03\DUPECF8.tmp""
[05/09/16 11:58:46] Path : C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03
[05/09/16 11:58:46] Identified Behavior : attended
[05/09/16 11:58:54] Append Vendor Software Log: C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03\DUPECF8.tmp
[05/09/16 11:58:54] 
--- Start of Vendor Software Log ---

[05/09/16 11:58:54] ASCII payload log file detected.
[05/09/16 11:58:54] Installation log file for "DW WLAN Card".
=====================================================
Log Starts on Date: 5-9-2016 Time: 11:58:53
=====================================================
11:58:53: GetOSInfo(): Detected Windows 10
11:58:53: GetOSInfo(): Product Type: Business
11:58:53: PreInstallSetup(): Using ini file: 'C:\Users\Yegor\AppData\Local\Temp\{1A206940-7D18-4296-BF6A-1624F1558697}\{F16DD1B4-4933-4019-BC07-A9BF18830338}\bcmwls.ini'
11:58:53: Using inf file: 'C:\Users\Yegor\AppData\Local\Temp\BcmWLSetup\Drivers\WinThresh\WL\bcmwdi.inf'
11:58:53: Installation root: 'C:\Program Files\Dell\DW WLAN Card'
11:58:53: OEM is Dell
11:58:53: Driver interface is PCI
11:58:53: HW detection for installer
11:58:53: ResultCode=118
11:58:53: Hardware id is not found in driver inf. Either the device is not present or the device is not supported.
11:58:53: InstallShield script aborting.
11:58:53: Entering function CreateEventLog()
11:58:53: Exiting function CreateEventLog()
=====================================================
Log ends on Date: 5-9-2016 Time: 11:58:53
=====================================================

[05/09/16 11:58:54] 
--- End of Vendor Software Log ---

[05/09/16 11:58:54] Vendor Software Return Code: 118
[05/09/16 11:58:54] logo.png
[05/09/16 11:58:54] Name of Exit Code: ERROR
[05/09/16 11:58:54] Exit Code set to: 1 (0x1)
[05/09/16 11:58:54] Result: FAILURE
[05/09/16 11:58:56] Open file: C:\ProgramData\Dell\UpdatePackage\Log\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03.txt
[05/09/16 11:59:36] Name of Exit Code: ERROR
[05/09/16 11:59:36] Execution terminated at date-time 05/09/16 11:59:36
[05/09/16 11:59:36] ######

਍਍[05/09/16 11:59:58] Update Package Execution Started
[05/09/16 11:59:58] Original command line: "C:\Users\Yegor\Downloads\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03.EXE"
[05/09/16 11:59:58] DUP Framework EXE Version: 3.4.1.76
[05/09/16 11:59:58] DUP Release: WD22TA03
[05/09/16 11:59:58] Initializing framework...
[05/09/16 11:59:58] logo.png
[05/09/16 12:00:07] User Command: attended
[05/09/16 12:00:07] DUP Capabilities Value: 35651583 (0x21FFFFF)
[05/09/16 12:00:07] DUP Vendor Software Version: 7.35.333.0
[05/09/16 12:00:07] Local System/Model Compatible with this Package? Yes
[05/09/16 12:00:07] Local System OS Version: 10.0.0.0
[05/09/16 12:00:07] OS Compatible with this Package? Yes
[05/09/16 12:00:07] Local System OS Language: EN
[05/09/16 12:00:07] Language Compatible with this Package? Yes
[05/09/16 12:00:08] Extraction-miniunz path: C:\NEWFOL~2\miniunz.exe
[05/09/16 12:00:08] Extraction-arguments:  -x C:\Users\Yegor\DOWNLO~1\9343_N~2.EXE -o -d C:\NEWFOL~2
[05/09/16 12:00:13] Extraction-GetExitCode: 0
[05/09/16 12:00:13] logo.png
[05/09/16 12:00:13] Name of Exit Code: SUCCESS
[05/09/16 12:00:13] Exit Code set to: 0 (0x0)
[05/09/16 12:00:13] Result: SUCCESS
[05/09/16 12:00:14] Name of Exit Code: SUCCESS
[05/09/16 12:00:14] Execution terminated at date-time 05/09/16 12:00:14
[05/09/16 12:00:14] ######

਍਍[05/09/16 12:11:01] Update Package Execution Started
[05/09/16 12:11:01] Original command line: "C:\Users\Yegor\Downloads\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03.EXE"
[05/09/16 12:11:01] DUP Framework EXE Version: 3.4.1.76
[05/09/16 12:11:01] DUP Release: WD22TA03
[05/09/16 12:11:01] Initializing framework...
[05/09/16 12:11:02] logo.png
[05/09/16 12:11:03] User Command: attended
[05/09/16 12:11:03] DUP Capabilities Value: 35651583 (0x21FFFFF)
[05/09/16 12:11:03] DUP Vendor Software Version: 7.35.333.0
[05/09/16 12:11:03] Local System/Model Compatible with this Package? Yes
[05/09/16 12:11:04] Local System OS Version: 10.0.0.0
[05/09/16 12:11:04] OS Compatible with this Package? Yes
[05/09/16 12:11:04] Local System OS Language: EN
[05/09/16 12:11:04] Language Compatible with this Package? Yes
[05/09/16 12:11:04] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\9343_N~1.0_A\miniunz.exe
[05/09/16 12:11:04] Extraction-arguments:  -x C:\Users\Yegor\DOWNLO~1\9343_N~2.EXE -o -d C:\PROGRA~3\dell\drivers\9343_N~1.0_A
[05/09/16 12:11:10] Extraction-GetExitCode: 0
[05/09/16 12:11:10] Identified Behavior : attended
[05/09/16 12:11:10] Temporary payload log file name: C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03\DUP4515.tmp
[05/09/16 12:11:10] Translated Command Line : setup.exe "/vLOGFILE="C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03\DUP4515.tmp""
[05/09/16 12:11:10] Path : C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03
[05/09/16 12:11:10] Identified Behavior : attended
[05/09/16 12:11:18] Append Vendor Software Log: C:\ProgramData\dell\drivers\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03\DUP4515.tmp
[05/09/16 12:11:18] 
--- Start of Vendor Software Log ---

[05/09/16 12:11:18] ASCII payload log file detected.
[05/09/16 12:11:18] Installation log file for "DW WLAN Card".
=====================================================
Log Starts on Date: 5-9-2016 Time: 12:11:17
=====================================================
12:11:17: GetOSInfo(): Detected Windows 10
12:11:17: GetOSInfo(): Product Type: Business
12:11:17: PreInstallSetup(): Using ini file: 'C:\Users\Yegor\AppData\Local\Temp\{8FACB63D-E795-4450-91BC-B6208CC93ECA}\{F16DD1B4-4933-4019-BC07-A9BF18830338}\bcmwls.ini'
12:11:17: Using inf file: 'C:\Users\Yegor\AppData\Local\Temp\BcmWLSetup\Drivers\WinThresh\WL\bcmwdi.inf'
12:11:17: Installation root: 'C:\Program Files\Dell\DW WLAN Card'
12:11:17: OEM is Dell
12:11:17: Driver interface is PCI
12:11:17: HW detection for installer
12:11:17: ResultCode=118
12:11:17: Hardware id is not found in driver inf. Either the device is not present or the device is not supported.
12:11:17: InstallShield script aborting.
12:11:17: Entering function CreateEventLog()
12:11:17: Exiting function CreateEventLog()
=====================================================
Log ends on Date: 5-9-2016 Time: 12:11:17
=====================================================

[05/09/16 12:11:18] 
--- End of Vendor Software Log ---

[05/09/16 12:11:18] Vendor Software Return Code: 118
[05/09/16 12:11:18] logo.png
[05/09/16 12:11:18] Name of Exit Code: ERROR
[05/09/16 12:11:18] Exit Code set to: 1 (0x1)
[05/09/16 12:11:18] Result: FAILURE
[05/09/16 12:11:20] Open file: C:\ProgramData\Dell\UpdatePackage\Log\9343_Network_Driver_WD22T_WN32_7.35.333.0_A03.txt

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