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WiFi Loss
I just recently purchased an Inspiron 5547 laptop and the one consistent problem i have is that it keeps dropping my WiFi connection while other computers and laptops are still connected during this loss. Has anyone experienced this before. I disconnect the profile and then reconnect and it works fine for at least ten minutes then it drops it again.
PudgyOne
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30.3K Posts
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August 28th, 2014 16:00
cOOLISHMO,
Try these tweaks....
Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.
Rick
P.Fields
19 Posts
0
August 28th, 2014 19:00
PudgyOne
9 Legend
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30.3K Posts
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August 28th, 2014 20:00
P.Fields,
Is your system under warranty? If yes, contact Dell Tech Support.
If no, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
P.Fields
19 Posts
0
August 28th, 2014 20:00
I made the changes you suggested. I still have a problem in that I don't get consistent internet service when I have 3 or less bars from my Xfinity cable wireless service. When I run the Signal Strength Test from the checkup on the network card listed on My Dell, it is between 40 and 60% fluctuating as I sit in the room which is furthest from the modem. My 5+ yrs old Inspiron is slow but it works in that room. There are a few other places that this new one works only sporadically so I have to either get it resolved by tomorrow or send it back to Dell. It didn't occur to me to test it sooner. If you have any other ideas, please let me know.
Host Name: home-PC
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization: Microsoft
Product ID:
Original Install Date: 8/19/2014, 12:55:43 PM
System Boot Time: 8/28/2014, 9:11:29 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 5547
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~728 Mhz
BIOS Version: Dell Inc. A04, 5/9/2014
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 8,080 MB
Available Physical Memory: 5,703 MB
Virtual Memory: Max Size: 16,159 MB
Virtual Memory: Available: 13,080 MB
Virtual Memory: In Use: 3,079 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\home-PC
Hotfix(s): 231 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2830477
[06]: KB2592687
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Network Card(s): 5 NIC(s) Installed.
[01]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[02]: Intel(R) Dual Band Wireless-AC 3160
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
IP address(es)
[01]: 10.0.0.10
[02]: fe80::f875:872b:900f:f797
[03]: 2601:5:580:b97:6908:1765:ecc3:ffbd
[04]: 2601:5:580:b97:f875:872b:900f:f797
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
[05]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 3
Status: Media disconnected
PudgyOne
9 Legend
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30.3K Posts
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August 29th, 2014 03:00
P.Fields,
You can check the antenna wires by reading page 24 in the Manuals & documentation for your Inspiron 15 5547
I would suggest if the system is under warranty, to contact Dell Tech Support.
Rick
P.Fields
19 Posts
0
September 2nd, 2014 13:00
I contacted Dell support, who was very good I might add, and after downloading the most recent driver from Intel's website and checking a number of settings on my laptop, he decided to dispatch service to replace my network card and possibly the antenna. It is actually worse now because frequently I have no internet service and a message says my network adapter is having a problem. Instead of service, I decided to return the laptop and order another one seeing as it is new.
Thanks for the suggestions.
PudgyOne
9 Legend
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30.3K Posts
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September 2nd, 2014 13:00
P.Fields,
Sorry I could not be of more help. Glad there is a solution for you.
Take care,
Rick
P.Fields
19 Posts
0
September 17th, 2014 09:00
Dell support checked other options on my laptop as well as downloading the latest driver from Intel's website. However another post here in community suggested changing HT mode to disabled which worked for me, allowing me to use wireless further away from the router. However after the laptop went to sleep, I got error code 43 from Windows 7. Windows has stopped this device because it has reported problems. (Code 43)
If you know why please reply, because I need to return this laptop today if I'm not keeping it.