iamdhinesh
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Wifi internet disconnects when closing the lid.

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I have some problem with my Dell Laptop. When I close the laptop lid (plugged in) wifi internet disconnects automatically. When I close the lid (on battery) it's not disconnected. I also checked the option in control panel "choose what closing the lid does" and its on "do nothing" only.. I'm facing this problem from yesterday only. 

Please help me to solve this problem. Thank you!

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Re: Wifi internet disconnects when closing the lid.

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Hi nsdhinesh,

Please share the system model.

Change the power management settings of the wireless card:

  1. Click on ‘Start’ and right click on ‘My Computer’ and click on ‘Manage’.
  2. Click on ‘Device Manager’.
  3. Click the + sign to expand the ‘Network Adapters’ entry.
  4. Right-click the wireless adapter and click ‘Properties’.
  5. Click on 'Power Management'.
  6. Uncheck 'Allow the computer to turn off this device to save power'.
  7. Click on 'Ok'.
Also, change the power options for the wireless card:
  1. Click 'Start'.
  2. Click 'Control Panel'.
  3. Click 'System and Maintenance'.
  4. Click 'Power Options'.
  5. Click on 'Change Plan settings' depending on the power plan your system is using currently.
  6. Click 'Change advanced power settings'. Balanced [Active] should automatically show in the dropdown box.
  7. Click the + symbol in front of 'Wireless Adapter Settings' to expand the section.
  8. Click the + symbol in front of 'Power Savings Mode' to expand the section.
  9. Select 'Maximum Power Savings' for the 'On Battery' setting.
    10.  Click on 'Apply'.
 
Keep me posted. Please reply for any further questions.

Thanks and Regards,
Vikram M
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to 
http://dell.to/YBlak6

19 Replies

Re: Wifi internet disconnects when closing the lid.

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Hi nsdhinesh,

Please share the system model.

Change the power management settings of the wireless card:

  1. Click on ‘Start’ and right click on ‘My Computer’ and click on ‘Manage’.
  2. Click on ‘Device Manager’.
  3. Click the + sign to expand the ‘Network Adapters’ entry.
  4. Right-click the wireless adapter and click ‘Properties’.
  5. Click on 'Power Management'.
  6. Uncheck 'Allow the computer to turn off this device to save power'.
  7. Click on 'Ok'.
Also, change the power options for the wireless card:
  1. Click 'Start'.
  2. Click 'Control Panel'.
  3. Click 'System and Maintenance'.
  4. Click 'Power Options'.
  5. Click on 'Change Plan settings' depending on the power plan your system is using currently.
  6. Click 'Change advanced power settings'. Balanced [Active] should automatically show in the dropdown box.
  7. Click the + symbol in front of 'Wireless Adapter Settings' to expand the section.
  8. Click the + symbol in front of 'Power Savings Mode' to expand the section.
  9. Select 'Maximum Power Savings' for the 'On Battery' setting.
    10.  Click on 'Apply'.
 
Keep me posted. Please reply for any further questions.

Thanks and Regards,
Vikram M
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to 
http://dell.to/YBlak6

iamdhinesh
1 Nickel

Re: Wifi internet disconnects when closing the lid.

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Dear Vikram M

Thank you for your reply. I tried all the above steps, but still the problem persists.

But (on battery) when I colse the lid , the wifi internet is not disconnecting. I am very much confused.

Please help me!

My System model is

Dell Inspiron N 5110

Processor: Intel(R) Core(TM) i5-2450M CPU @2.50GHz

Installed memory: 8.00 GB

System Type: 64-bit operating system

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Re: Wifi internet disconnects when closing the lid.

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Hi nsdhinesh,

Thank you for the reply. I will recommend you to uninstall and re-install the wireless driver:

  1. Click on ‘Start’ and right click on ‘My Computer’ and click on ‘Manage’.
  2. Click on ‘Device Manager’.
  3. Click the + sign to expand the ‘Network Adapters’ entry.
  4. Right click the wireless adapter and click 'uninstall'.
  5. Once done, click on 'Start' and click on 'Control Panel'.
  6. Click on 'Programs and features'.
  7. Look for wireless card's software; right click on it and click on 'uninstall'.
  8. Restart the system and click on the link: http://dell.to/QjjZDA 
  9. Enter your system's Service tag and select the operating system.
  10. Go to 'Network' and click on the appropriate wireless driver for your system.
  11. Click on 'Download File' and select 'Single-file download'.
  12. Click on 'Continue'.
  13. Click on 'Save' and save the driver on the desktop.
  14. Right click on the driver from the desktop and click on 'Run as administrator'.
  15. Follow the on screen instructions to install the driver.
  16. Restart the system.

In case the issue still persists, BIOS update might fix this issue:

Note: Please save any unsaved data as your system will restart automatically after updating the BIOS. Disconnect all the external peripherals like printer, camera, scanner, external hard drive, flash drive etc. Also, the battery should be charged 10% or above.

  1. Click on the link to update the BIOS: http://dell.to/UmY8yD
  2. Click ‘Download file’ and click on ‘Continue’.
  3. Click ‘Run’ to update the BIOS.

Keep me updated. Please reply for any further questions.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

Thanks and Regards,
Vikram M
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, please go to 
http://dell.to/YBlak6

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iamdhinesh
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Re: Wifi internet disconnects when closing the lid.

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Dear vikram M

Thanks you for your reply.

I have tried to uninstall the wireless driver but I am bit confused to do it.

I opened device manager and clicked + sign to expand "Network Adapters" entry
and following entries were displayed,
>Bluetooth Device (Personal Area Network)
>Bluetooth Device (RFCOMM Protocol TDI)
>Intel(R) Centrino(R) Wireless-N 1030
>Microsoft Virtual Wifi Miniport Adapter
>Microsoft Virtual Wifi Miniport Adapter #2
>Realtek PCIe FE family Controller

 

Please Note, in above ">Microsoft Virtual Wifi Miniport Adapter and
>Microsoft Virtual Wifi Miniport Adapter #2" has not working symbol.

I right clicked on ">Microsoft Virtual Wifi Miniport Adapter
and checked the properties and it shows the device
status "This device cannot start. (Code 10)"

and similarly on ">Microsoft Virtual Wifi Miniport Adapter #2" and
it shows "Windows has stopped this device because it has reported problems. (Code 43)"

I am not sure which one is the appropriate wireless adapter to uninstall and reinstall
it again to rectify my problem. So I kindly request you to mention the wireless
adapter to uninstall.

Awaiting for you response.

Thank you!
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PudgyOne
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Re: Wifi internet disconnects when closing the lid.

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iamdhinesh,

 

Please continue with

 

I would like to add this information.

 

Did you try this tweak?

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

If yes, you cannot uncheck the power management box for the Microsoft Virtual Wifi Miniport Adapter(s) or they go missing.

 

 

Rick

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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iamdhinesh
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Re: Wifi internet disconnects when closing the lid.

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Rick,

Thanks for your reply.

I think I did one mistake. I have not only unchecked the box "allow computer to turn off this device to save power" of wireless adapters, but I did the same thing for "Microsoft Virtual Wifi Miniport Adapter and

Microsoft Virtual Wifi Miniport Adapter #2" , power management.

After that incident only I noticed the error. So I kindly request you to suggest me an appropriate solution.

Thank you!

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PudgyOne
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Re: Wifi internet disconnects when closing the lid.

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iamdhinesh,

 

For the Microsoft Virtual Wifi Miniport Adapter and Microsoft Virtual Wifi Miniport Adapter #2 make sure to go back and check the box, allow the computer to turn off this device to save power. The adapters should not go missing with the box checked.

 

If the still go missing, then reply back and maybe has another solution.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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iamdhinesh
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Re: Wifi internet disconnects when closing the lid.

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Rick,

I did it. Just check the attached picture.

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PudgyOne
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Re: Wifi internet disconnects when closing the lid.

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iamdhinesh,

 

Use the system for a day and see if the Microsoft Virtual Wifi Miniport Adapter and Microsoft Virtual Wifi Miniport Adapter #2 goes missing or gets the yellow exclaimination marks.

 

Post back and let us know.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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