Wifi

Hi philipfernandes,

I would suggest you to update the BIOS and wireless card driver in sequence on the system for issue resolution. Please enter your service tag # on the link below,, click on ‘Get drivers and downloads’, select the OS, then download the BIOS from BIOS section and wireless card driver from Network section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

I just tried this and it did not work 

Hi philipfernandes,

I would suggest you to update the BIOS and then uninstall and reinstall the Wireless card Bluetooth driver on the system. Please enter your service tag # on the link below, select the OS and then download the BIOS from BIOS section and then wireless card driver from Network section onto the Desktop screen.

http://dell.to/18r60nI

Please follow the steps mentioned below to uninstall the wireless card.

1. Click on Start button.
2. In the search box type devmgmt.msc and then press enter.
3. Select the wireless card and Bluetooth device under Network Adapter and right click on it
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check “Delete the driver software for this device.”
7. You want to delete the driver click OK.

After the uninstall finishes restart the system and install the drivers by using the file downloaded on the desktop screen.

Also, reply us with the snapshot of the device manager.