adrians1
2 Bronze

Win10 Installation: "We couldn't find any drives. To get a storage driver, click Load driver."

Hello,

I have bought a laptop model XPS 13 9350. It came with preinstalled Win10 Home Edition but i need Pro.

I get into the Windows Setup screen but at custom installation it doesnt see the drive or existing partitions and i get the message "We couldn't find any drives. To get a storage driver, click Load driver". I wasnt able to find such a driver and i have no instalation media.

In BIOS i have disabled "Secure Boot" and enabled "Legacy Option ROMs" in order to be able to boot from a USB stick since this model, being slim, dropped the CD/DvD drive bay. I have also tried to update it from Windows and introduce the new key ive got but i get the message it can't....

Any tips will be much apreciated.

Best regards,

Adrian

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It was the sata configuration on raid to blame, switched to AHCI and it worked.

2 Replies
hyjinx80
2 Bronze

RE: Win10 Installation: "We couldn't find any drives. To get a storage driver, click Load driver."

Thanks for your help. I had turned off Secure Boot but that wasn't enough.

Switching the SATA mode in setup to AHCI from RAID did the trick. Thank you so much

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tml3nr
2 Bronze

RE: Win10 Installation: "We couldn't find any drives. To get a storage driver, click Load driver."

Many thanks Adrian for your help, work for me on Dell XPS 9360.

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