rhk42
1 Copper

Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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Hello.

Booting the vostro 3350 takes about 2 minutes (black screen). Maybe there is a problem with the AMD Radeon 7400M card.

Is there a new driver for Windows 10 available?

Thanks.

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Anonymous
6 Thallium

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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Hi,

Finally I've won the battle with W10 (Windows 10) and have all devices in device manager properly installed (no single yellow exclamation mark) and all of them works perfectly (fingerprint reader, free fall sensor, 3G modem, card reader etc, etc.)

The 2min boot freeze is caused by faulty default W10 ATI Radeon HD 7400M driver.

Additionally W10 default Intel HD 3000 driver is disabling Intel Quick Sync (QSV) technology (insane fast hardware H264 encoding in short, e.g.: "average encoding speed for job is 271.954529 fps."

For me the solution was to replace default Windows 10 Intel / ATI drivers (provided by M$ via Windows Update) and replace them with customized ones for ATI 7400M/ Intel HD 3000:

"Catalyst UnifL – Catalyst Unified Leshcat Drivers" [ http://leshcatlabs.net/unifl-unified-leshcat-drivers/ ]


Since then hardware Intel Quick Sync (QSV) h254 encoding (in Handbrake and q264) in Windows 10 works like a charm and initial boot freeze is gone!

Regards,

Anocs

7 Replies
Moderator
Moderator

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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Hi rhk42,

Firstly, the Vostro 3350 model is not compatible to work with W10 - see this link - http://dell.to/1IwUU47 - Hence Dell would not release any W10 drivers for this model. This could very well be the reason you might be facing the said issue.

When did the issue start? After you upgraded to W10, was it working fine anytime at all? If yes, then try a system restore.

When you state it takes about 2 min to boot, is this from the Dell logo to your windows desktop, or it this from the windows logo to your windows desktop or from the password login screen to your windows desktop? Based on this, we can suggest the corresponding step.

Disable all the startup items in task manager and check.

Restart the system and check if it works fine in safe mode - http://bit.ly/1ICTgMd

Update the BIOS from support.dell.com - http://dell.to/1kGWIcI - enter the service tag and select drivers and downloads and run the BIOS update.

Download the driver from the vendor site and check if it works - http://bit.ly/1KQ8xMC - Try both the catalyst suite and the beta driver and check if it works fine.

Even if it does work, we cannot assure that the system will be stable. For full system functionality, I would suggest you to downgrade the OS to W8.1/W7 - see this link on how to - http://bit.ly/1MeFV1d

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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Anonymous
6 Thallium

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

Jump to solution

Hi,

Finally I've won the battle with W10 (Windows 10) and have all devices in device manager properly installed (no single yellow exclamation mark) and all of them works perfectly (fingerprint reader, free fall sensor, 3G modem, card reader etc, etc.)

The 2min boot freeze is caused by faulty default W10 ATI Radeon HD 7400M driver.

Additionally W10 default Intel HD 3000 driver is disabling Intel Quick Sync (QSV) technology (insane fast hardware H264 encoding in short, e.g.: "average encoding speed for job is 271.954529 fps."

For me the solution was to replace default Windows 10 Intel / ATI drivers (provided by M$ via Windows Update) and replace them with customized ones for ATI 7400M/ Intel HD 3000:

"Catalyst UnifL – Catalyst Unified Leshcat Drivers" [ http://leshcatlabs.net/unifl-unified-leshcat-drivers/ ]


Since then hardware Intel Quick Sync (QSV) h254 encoding (in Handbrake and q264) in Windows 10 works like a charm and initial boot freeze is gone!

Regards,

Anocs

jmp.tibor
1 Copper

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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Hi,

I downloaded Catalyst 15.7 WHQL UnifL v1.2 driver form this site: leshcatlabs.net/downloads_unfil

and my old (but good) Vostro laptop is booting speed again. Smiley Happy

Thanks a lot.

Tibor

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mdeep82
1 Nickel

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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Hi, 

thanks a lot for this! I solved the 2 min boot delay issue with windows 10 on my Vostro 3350 exactly by installing this driver. Once I downloaded the driver, first I couldnt unpack it but when I disabled the "create a restore point" within the options, it worked like a charm. One first needs to install the intel driver. Then reboot. Then install the AMD driver. And Voila! :-)

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Anonymous
6 Thallium

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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And this custom Intel driver brings back not supported on HD3000 in W10 Intel Quick Sync (QSV) technology (e.g. used in Handbrake).

E.g. recently was ripping some old DVD's to MP4 with ~200-300 fps speed

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Jindraaa
1 Copper

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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I can't believe those catalyst drivers were the issue with the black screen and freezing. I ended up downgrading to A07 Bios because A10 screws up Synaptics hardware where you can't install the Synaptics official driver from their site. With A07 I can force install the proper one and have good touchpad support in Win10.

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Anonymous
6 Thallium

RE: Windows 10 boot problem on vostro 3350 (AMD Radeon 7400M)

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Regarding Synaptics Touchpad driver - under W10 (v1609) with bios A10 I''m using the original (R292504) Dell drivers (www.dell.com/.../DriversDetails and they are working just fine. Just installed drivers directly from Windows Device Manager - not driver's "setup.exe".

AFAIK I also had vanilla Synaptics in W10 (1511) with A10 bios - but do not remember now how I installed them - but definitely not much tweaking at all...

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