polmes
1 Nickel

Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

Hi everyone,

So on August 2nd I updated my Dell XPS 13 (9333) to Windows 10 Pro, and despite a few glitches from the OS, everything worked as expected, especifically the 3-finger swipe up to show Task View and down to show the Desktop, as well as (finally) being able to scroll windows out of focus just by hovering over by enabling the option in Settings.

However, yesterday I realized that is no longer the case. The 3-finger swipe brings up Cortana/Search and down opens up the Settings app. Moreover, scrolling w/o focus stopped working too!

I'm running the latest Dell Touchpad driver (v.19.0.15.2) and I have Multi-Finger gestures enabled in the options. Checking the Windows Update history, besides the Windows Defender updates, I see the following: KB3074678, KB3074686, and a Failed Synaptics Update for Dell Touchpad (around the day it stopped working as it should).

Anyone experiencing a similar problem? Suggestions?

Thanks in advance,

-- Pol

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40 Replies
polmes
1 Nickel

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

Nevermind, I got it to work after uninstalling Dell Touchpad, and then installing the same version from the Dell website. However, the "Scroll inactive windows when I hover over them" setting doesn't work with the touchpad, but it does work with a mouse (generic drivers). Any idea on why is that?

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AdspA
1 Nickel

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

Hi Polmes

I'm experiencing the exact same problem. It is frustrating, since I don't want to rely too much on the old gestures as the new gestures are eventually going to supplant them. I saw the failed Synaptics update as well, but I played around with some preferences and it disappeared, but the touchpad issues still remain.

Not only that, but some of the old gestures don't exist anymore - for example, four-finger-swipe-down to bring up the Desktop does not work anymore.

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vzhen7576
1 Copper

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

same here
windows 10 64bits dell inspiron 14r 5437

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AdspA
1 Nickel

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

Hey Polmes

Would you mind walking through the exact process? I've tried uninstalling the Dell Touchpad from the Drivers menu, and then installing the touchpad drivers downloaded from Dell's website, and it didn't work. Should I reboot after uninstalling the drivers and before installing the new ones, for example?

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AdspA
1 Nickel

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

Never mind. The solution is to uninstall Dell Touchpad (from the "add or remove programs" menu accessed from the CONTROL PANEL, not the Modern UI version), and then to install the latest Synaptics Dell Touchpad drivers from the website. 

NOTE: have a mouse or touchscreen handy, as your touchpad will be disabled until the new drivers are installed.

UPDATE: the fix is only temporary, the touchpad's behaviour has reverted to the flawed behaviour in the original post.

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vzhen7576
1 Copper

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

do you mean the windows 10 will automatic install driver version 19 ?

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Ewout
1 Nickel

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

My Touchpad stopped working after the upgrade to windows 10. At first it worked but without the Multi-Finger gestured, then it stopped working completely the next day... 

How to get it fixed?

XPS 13 L321X

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Ewout
1 Nickel

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

And also my webcam is not working anymore... Does anyone know how to get these fixed?

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ctomkie2-
1 Copper

RE: Windows 10 touchpad gestures no longer working as expected (XPS 13 9333)

I am having the same issue with my Dell inspiron. 3 finger swipe up brings up cortana and down brings up settings. Anyone find out how to fix?

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